Job Title: Information Scientist
Duration: 6 Months (Possible extension based on performance, budget, and business needs)
Work Model: Hybrid (3 days On-site: Tuesday-Thursday | 2 days Remote: Monday & Friday)
Locations: Hybrid | Preferred: Mettawa, IL 60045 | Alternate Locations: Florham Park, NJ 07932 or Irvine, CA 92612
Position Overview:
This role will support the
Global Medical Information (GMI) International Operations team, with a primary focus on supporting
European markets. Frontline medical inquiries are managed by an outsourced vendor team; this position will handle
escalated complex inquiries requiring advanced clinical evaluation, medical content generation, and regional support.
The selected candidate will work closely with U.S.-based management and European regional leads. Flexibility to collaborate across different time zones (US and Europe) is required.
Key Responsibilities:
- Medical Information Escalation & Support:
- Manage and resolve escalated medical/technical inquiries originating from healthcare professionals (HCPs), patients, caregivers, and health authorities across European countries.
- Evaluate complex data, interpret literature, and de-escalate resolved cases back to frontline vendor teams for fulfillment.
- Content Development & Review:
- Draft, adapt, and maintain local medical content, including FAQs, process documents, guidance materials, and Data on File (DoF) responses.
- Develop responses related to product availability, temperature excursions, therapeutic usage, and clinical guidelines.
- Review and approve complex medical content to ensure compliance with regional regulatory and clinical standards.
- Vendor & Regional Support:
- Provide ongoing guidance, clinical direction, and operational instructions to the outsourced frontline Medical Information vendor team.
- Coordinate with global therapeutic teams for specialized inquiry escalations.
- Insights & Process Improvement:
- Identify global/regional medical information trends and insights from incoming inquiries.
- Contribute innovative solutions for delivering medical information effectively to internal and external stakeholders.
Key Requirements & Qualifications:
Education & Clinical Background
- Healthcare Provider (HCP) Background (Must-Have / Highly Preferred):
- Advanced degree preferred (PharmD, MD/DO, PhD in Health Sciences, RN, PA, or equivalent).
- Overseas MDs based in the U.S. and willing to follow the hybrid schedule are eligible.
- Alternative Backgrounds: Candidates without an HCP background may be considered if they possess solid pharmaceutical industry experience, particularly in Medical Information or Medical Content Operations. (Pure academic PhDs or medical writers without HCP/Pharma MI experience are less preferred).
Professional Experience
- Experience Level: Minimum 1-2 years of Medical Information experience in the pharmaceutical industry preferred (U.S. or International/European exposure).
- Therapeutic Expertise:
- Immunology experience is highly preferred (covers ~75% of inquiry volume).
- Experience in Neurology, Oncology, or Aesthetics is an added advantage.
- Content & Operations Experience: Hands-on experience in medical writing, medical content management, claims verification, or promotional/non-promotional review is valuable.
Technical Skills & Tools
- Knowledge of Medical Information inquiry management systems and repositories (e.g., Veeva Vault, Salesforce).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong grasp of clinical trial methodology, statistical concepts, and critical literature evaluation.
Language & Communication Skills
- English: Fluency in oral and written English with strong medical writing capabilities is mandatory.
- European Languages: Proficiency in a European language (especially French) is a strong plus, though not mandatory (translation capabilities are available).
Core Competencies
- Adaptability & Speed: Ability to learn quickly and adapt to diverse European regulatory frameworks.
- Cross-Functional Leadership: Strong interpersonal skills to lead multidisciplinary alignment and cross-time-zone collaboration.
- Organization: Capability to multitask, prioritize under tight deadlines, and work effectively in a matrix environment.
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Spectraforce Technologies
Aug 10, 2026