Collections Team Member II, Full-Time, Remote (MA or NH only)

Description

Contact all members with delinquent accounts greater than 60 days past due. Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations to Management. Assist members in restoring their good standing status with the Credit Union. Also responsible for maintaining the financial soundness of the Credit Union, as well as contributing to the department's ongoing effort to manage the asset quality by achieving the lowest possible delinquency and charge-off ratios.

Here's what you can expect from the job and what you need to be successful:

What You'll Do :

• Exercising appropriate phone etiquette, answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member calls.
• Review and document status of accounts and initiate telephone contact on delinquent loans Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected.
• Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email.
• Utilize Collections system to document accurately
• Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member
• Establish and monitor payment plans whenever possible
• Initiate all required documents; review and make recommendations for charge-offs, repossessions, foreclosures, and rewriting of delinquent loans and/or settlements.
• Pull Credit Bureau reports when necessary
• Achieve assigned goals monthly
• Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions
• Follow detailed and standardized procedures in performing routine collection operations and perform a variety of support duties related to the collection function
• Make recommendations on ways to improve work processes within Collections
• Assist the Front End area with incoming calls in time of high call volume.
• Perform other job-related duties as assigned by Managers(s)

Essential Skills:

Education and Experience Requirements:

• High School graduate or equivalent required.
• Excellent telephone and communication skills required.
• Excellent written and verbal communication skills
• Experience successfully utilizing various computer programs including MS Office

Additional Eligibility Requirements:

• Previous experience in a call center and/or financial institution preferred
• Minimum of 1 year of recent and progressive experience in consumer or mortgage collections in a financial institution with 2-3 years preferred.
• Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act, and other applicable collection laws

Location: Remote MA or NH only

Target Compensation: $21.50 per hour

Schedule: 3 days 8-5pm, 2 days 11am-8pm, 2 Saturdays per month (40 hours)