Senior Donor Qualification Coordinator - Prolacta Internal Applicants Only

Prolacta Employees only

Do you want to contribute to a larger purpose to save the lives of infants in the NICU? This is Prolacta Bioscience's mission! Take a look at this opportunity with our Manufacturing team, which is seeking a passionate individual, to fill the role of our Senior Donor Qualification Coordinator. This role is a leader within the Milk Resourcing team while building relationships with our breast milk donors. You will be a trusted partner, proactively assisting applicants through the donor qualification process and delivering top-tier customer service support, while maintaining current, detailed records. We will rely on you to communicate clearly and concisely with donors and third parties via email, phone and other designated methods of correspondence.

Who Is Prolacta Bioscience?

We give babies a brighter future by unlocking the biological power of human milk. Established in 1999, Prolacta Bioscience is a privately held life sciences company that has touched the lives of more than 100,000 premature infants globally. Prolacta is the world's leading hospital provider of 100% human milk- based nutritional products. Based in Southern California, we employ more than 300 people globally, many of whom have dedicated their lives to neonatal care.

For more information, please visit www.prolacta.com

How you will contribute

This role will provide you with the opportunity to contribute to the growth of our organization and develop your professional skills by performing the following...

• Ensure services comply with SOPs, state, and federal regulatory requirements
• Improve department processes for better productivity
• Onboarding, mentoring, and/or training Donor Qualification Coordinators
• Collaborate with various internal departments regarding donor needs or issues
• Protect donor/applicant confidentiality
• Review application and documentation to determine which applicants meet donation requirements
• Work with donor/applicants throughout the donor qualification process to ensure steps are completed
• Verify donor/applicant records to ensure that they are accurate and up to date
• Communicate with donor/applicants and third parties by phone and email
• Answer donor questions, provide information, process orders, address complaints and resolve issues
• Provide outstanding customer service to maintain high levels of client satisfaction
• Generate and process Customer Service Records (CSR), as needed
• Ensure that electronic donor records are organized, accurate and complete
• Consistently achieve monthly targets
• Additional duties as assigned

What you bring to the role

• 5 years of experience in healthcare, customer service, data entry, marketing, communication or another applicable field
• Bachelor's Degree
• Proficiency in Microsoft Office
• Previous experience as a Donor Qualification Coordinator I/II or other program coordinator/case management experience a plus

• Strong customer service skills, with the ability to work with diverse people
• Excellent active listening and communication skills, including written and verbal communication
• Ability to produce and present clear, concise and professionally written communications and presentations
• Strong leadership, mentoring and teamwork skills
• Excellent attention to detail to ensure all specifications are met
• Great critical thinking and decision-making capabilities
• Effective time management, organizational and multitasking skills
• Ability to manage projects, set and meet deadlines
• Comfortable working in fast-paced environments

How Prolacta benefits you

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From up to 100% healthcare coverage starting on the first day of the month after your first day and 401(k) match, we value our employees' health and financial wellbeing. We offer four weeks PTO during your first year of employment and support our new parents with a generous time-off program. We encourage employees to participate in our employee affinity groups, take volunteer time off, and provide access to different educational opportunities.

What else do you need to know

Location: Duarte - Hybrid Remote role

Schedule: Monday - Friday day shift

Travel: minimal

FLSA: Non-Exempt

Depending on your residential location certain laws might regulate the way Prolacta manages applicant data. California Residents, please review our Privacy Notice for California Employees and Job Applicants for further information, this can be found on Prolacta.com on www.prolacta.com . By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to effectively communicate (e.g., talking/ hearing), walk, sit, use hands and fingers to handle, feel and reach things. The employee is occasionally required to taste, smell, stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Sedentary to light work; repetitive motions; pushing; pulling; visual acuity to prepare and analyze data and figures, transcribe, view a computer terminal.

EEO Statement

"Prolacta Bioscience, Inc. is an Equal Employment Opportunity Employer." Prolacta Bioscience, Inc. is committed to a proactive program of affirmative action and diversity development. The Company will continue to recruit, hire, train, and promote into all job levels without regard to race, religion, gender, marital status, familial status, national origin, age, mental or physical disability, sexual orientation, gender identity, source of income, or veteran status.