Customer Service Representative - Twin Town

Job Details

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Accurately enter and process customer orders received through phone, email, and other communication channels.
• Manage and coordinate rush orders to ensure customer expectations are met.
• Build and maintain long-term relationships by providing outstanding customer service.
• Support the sales team by addressing customer requests and facilitating solutions.
• Maintain regular communication with the Customer Service Manager regarding customer needs and order status.
• Develop a thorough understanding of production capabilities, lead times, and scheduling requirements.
• Prepare and provide cost estimates based on customer specifications and requests.
• Collaborate with fellow Customer Service Representatives to ensure seamless customer support and workload coverage.
• Obtain supplier quotations, process purchase orders, and coordinate vendor communications as needed.
• Perform additional duties and special projects as assigned.

Qualifications

• Strong communication, organizational, and problem-solving skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Commitment to providing exceptional customer service.
• Proficiency with computer systems and order-entry processes.
• Corrugated packaging industry experience preferred.
• High school diploma or equivalent required; college degree preferred.

Compensation & Benefits

The starting wage is $22-$26/hr depending on experience. Office hours are Monday - Friday 7:30am - 4:00pm. In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, and company matching 401(k).

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.