Coordinator, Payroll Services

Concentra is recognized as the nation's leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Coordinator, Payroll Services provides administrative, and operations support to the payroll services team to help ensure timely, accurate and complaint payroll, payroll tax, and payroll systems processing. This essential role will provide departmental support at the Addison, TX office including data entry, overseeing incoming mail, scanning, and linking documentation to employee records, providing customer support and supporting payroll projects and audits. The Coordinator, Payroll Services serves as a key customer support between payroll, human resources, managers, and other business partners while maintaining confidentiality and delivery exceptional customer service.

Support daily payroll department operations and administrative activities to support payroll department deadlines, such as wage garnishments, payroll tax correspondence, employment verifications, and payroll department data requests.
• Receive, sort, scan and link incoming mail and payroll-related documents to the appropriate employee records.
• Support departmental Service Now tickets, such as organizational hierarchy, Oracle EBS, and UKG ProWFM.
• Support of payroll projects such as quarterly deadlines, year-end and departmental initiatives, milestones, and action items.
• Assist with departmental shared mailboxes, ensuring timely routing and resolution of employee inquiries.
• Assist with testing of payroll system enhancements, updates and process improvements.
• Supports the mission and direction of the organization.
• Other duties as assigned.

• High School diploma or GED
• Associate's degree from an accredited college or university or equivalent education and experience is preferred
• In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice-versa.
• Customarily has at least three (3) years of experience in payroll, human resources, finance, accounting or administrative coordination experience.
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Foundational knowledge of payroll laws, wage and hour regulations, payroll tax and payroll practices.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent customer service, verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• High level of attention to detail and accuracy.
• Ability to maintain confidentiality and exercise sound judgement.
• Exposure to Oracle and UKG Pro WFM a plus.
• Microsoft Office skills including Excel, Word, Outlook, Access.

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.