Vet Teaching Hospital Client Relationship Officer

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.

The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment as embodied in our Principles of Community ( http://vet.uga.edu/principles-of-community/" target="_blank"> http://vet.uga.edu/principles-of-community/>)

General business hours of Mon-Friday, 8a-5p, with need for flexibility after hours, on weekends and holidays.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Bachelor's degree in a related field or equivalent and 2 years of professional experience

-Experience working in a medical environment assisting clientele with complaints regarding medical charges, services or treatment for satisfied outcomes.
-Proven skills in resolving escalated conflict.

The Client Relationship Officer owns the primary responsibility as the chief investigator of client complaints regarding services, charges and treatment while at the Vet Teaching Hospital( VTH). As the only Veterinary Teaching Hospital in the state of Georgia and with a combined caseload of over 36,000 cases, the VTH serves a wide network of referring DVM's for both small animal and large animal patients.

The Client Relationship Officer is authorized to exercise judgement regarding the path a complaint will go with hospital administration, clinical services, faculty, staff, and support teams to ensure clients are addressed promptly, professionally, and compassionately. This role will triage incoming complaints and inquiries, identifying the appropriate VTH personnel for follow-up and assist in facilitating resolutions that support both client satisfaction and hospital standards of care.

This position is also responsible for developing and maintaining a centralized tracking and reporting system for all client relations concerns and resolutions to help identify trends, recurring service issues, as well as data-driven decisions related to operational improvements and client experience initiatives. The Client Relationship Officer will regularly collaborate with hospital administration to provide reports, trend analysis, recommendations for improvement, and opportunities to enhance overall client satisfaction and communication workflow.

-Ability to travel throughout a large building to meet with staff or veterinarians
-capable of lifting 30 lbs. unassisted
-Work within an environment with potential exposure to zoological diseases and has high levels of animal sounds and bodily fluids that need disposal

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.