New

Intake Case Manager

CU Boulder
life insurance, paid time off, sick time, tuition assistance, tuition reimbursement, retirement plan, remote work
United States, Colorado, Boulder
Jul 31, 2026
Requisition Number: 73834 Location: Boulder, Colorado City Boulder State Colorado Employment Type: University Staff Schedule: Full-Time Posting Close Date: 09-Aug-2026 Date Posted: 29-Jul-2026 Close All Job Summary Student Outreach, Advocacy & Support (SOAS) provides non-clinical case management support to students who have experienced an unanticipated life event that may impact their ability to focus on their education goals. The Intake Case Manager is an integral part of SOAS, this position provides referral coordination and office management support to the team. The Intake Coordinator reports directly to the Program Manager for Student Outreach and Support. This position will have a primary function of working in intake and customer service; which includes referral management and assignment to the case management staff and coordination of the incoming referrals through walk-ins, phone, and email. This position is also responsible for office management and support of the SOAS student employees. This position will work directly with the case management staff and campus partners to ensure students are receiving the support they need. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. Who We Are The Division of Student Life consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder. Student Outreach, Advocacy & Support Student Outreach, Advocacy, & Support works with students to reduce the adverse impact of challenging situations. Staff take a holistic, non-clinical case management approach to help students address their needs or personal life events that may affect their educational career. A case manager supports a student by facilitating connections and navigating resources and services, whether on campus or in the community. We assist students' mental health, emotional well-being and safety by providing outreach, resources and referrals. What Your Key Responsibilities Will Be Intake and Referral Support Coordinate centralized case management process for office in collaboration with office leadership. This includes reviewing all incident reports submitted to office, creating cases, assigning cases to case managers, and coordinating care with other offices as needed through the Maxient case management software. Provide entry-point services including intake and assessment, crisis intervention, information on system-wide operations (Course Drop Process, Withdrawal Process, Tuition Dispute, Retroactive Withdrawal, Incompletes, Leave of Absence, etc.), problem solving, and referrals to Case Managers and appropriate university and community resources for ongoing support. Required to listen, triage information gathered, and determine next steps for complex and unique situations without precedent or guidance. Application of principles of crisis management and de-escalation techniques to determine how to best assist and/or refer intensified students and parents in person or over the phone. Be responsible for shared email account and incoming phone calls. Obtain and review updates on distressed students and facilitate the flow of information between appropriate offices. Responsible for providing support to students referred for mild, moderate, or early alert concerns as needed. Communicate with parents/guardians, families, or designated emergency contacts as appropriate. Coordinates follow-up and tracking of students to monitor progress and ensure compliance with recommendations; maintains confidential student records. Completes documentation and maintains record keeping of student cases in Maxient, an electronic database. Case Management Provides ongoing case management support to student referrals of varying levels. Serves as a point of contact and provides consultation for campus community members who are seeking guidance and advice about our services for students who may be experiencing distress; also communicates intervention steps and procedures. Respond to walk-ins and phone calls related to students in distress as needed. Acquire and review information on distressed students and facilitate communication between the relevant offices both on campus and in the greater community. Assist referred students in making use of university and/or community resources and services. Provide one-on-one consultation with students seeking guidance and resolving educational and personal challenges; Communicate with parents/guardians, families, or designated emergency contacts as appropriate. Serves as a member of the case management team and communicates current information related to cases concerning students; works closely with the leadership and assists in determining appropriate action to take on referred cases. Coordinates & implements recommendations from Behavioral Intervention Team (BIT Team) regarding students as appropriate. Maintains confidential student records. Completes documentation and maintains record keeping of student cases in Maxient, an electronic database. Administrative and Office Management Coordinates follow-up and tracking of students to monitor progress and ensure compliance with recommendations. Provides support to case managers and case consultation, manages booking pages for case managers and leadership, and supports scheduling for the team. Prepare reports and presentations on the case management process. Document student contacts and assist in the record-keeping process. Assist in the collection and reporting of assessment data to provide support in compiling weekly, monthly, and annual reports to highlight SSCM accomplishments and services. Assist in the maintenance of the website content, links, brochures, communication, etc. Inform their supervisor of pertinent ongoing cases, projects, and possible threats, following protocol and processes. Assist with emergency operations planning, division education/training and tracking. Serve on committees, task forces, and working groups as designated. Represent SOAS programs and services through tabling at university and community events. Route email, phone calls, and walk-ins to SOAS staff or take messages when appropriate. Oversee all purchasing and office supply acquisition for the office. Coordinates travel for all staff and prospective employees. Arranges room reservations, catering, invitations/announcements, signage (if required), technology, support, etc. Provide monthly reports on identified data points to the SOAS leadership team. Support SOAS Leadership with other duties as assigned. University Collaboration Manage referrals of students and provide feedback to referral agents; Coordinate with representatives from various departments including Student Conduct and Conflict Resolution, Housing and Residence Life, Office of Disability Services, University Police, Office of Victim Assistance, Counseling and Psychiatric Services, University Legal Counsel, and appropriate staff and faculty across the university; Provide connection to resources for members of the campus community, including staff, faculty, departments, and colleges. Serve as liaison for designated on- and off-campus resources. What You Should Know The work schedule is typically Monday through Friday, 8 am-5 pm. Some nights and weekends. Typically in person, with remote work available depending on the needs of the day. What We Can Offer The annual salary range for this position is $53,000-$58,240. Onboarding assistance is available within Student Life division guidelines. Our outstanding benefits include: Paid days off: 22 vacation days, 15 sick leave days and 11 holidays per year. Access to medical, vision, dental and life insurance. Tuition reimbursement. A 10% employer contribution retirement plan. EcoPass for free RTD rides. Opportunity for career growth within the division of student life and the CU Boulder campus! Benefits At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program. Be Statements Be courageous. Be inspired. Be Boulder. What We Require Bachelor's degree in Social Work, Counseling, Human Services, Behavioral Sciences, or a related field. 2+ years of post-bachelor professional experience providing case management or individualized support. Experience in crisis management and response. Demonstrated ability in managing difficult and complex situations. What You Will Need Ability to interact effectively with students, faculty/staff, and parents. An equity-minded professional who develops and executes strategies that are intentionally designed to support equitable outcomes for all students. Excellent written and oral communication skills. Knowledge of social work/case management best practices and philosophy. Ability to handle multiple contending priorities, including triage and prioritization of information in a fast-paced environment. Ability to work cooperatively with others within a multidisciplinary team environment. Evidence of effective collaborative relationships with students, faculty, staff, and parents. Demonstrated experience in facilitating training and presentations to students, staff, or faculty. What We Would Like You to Have Master's degree in Higher Education, Social Work, Counseling or a related field. Experience in a higher education setting. Experience using Maxient. Experience on a university behavioral intervention team or threat assessment team. Special Instructions To apply, please submit the following materials: 1. A current resume. 2. Optional: A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position. We may request references at a later time. Please apply by August 9, 2026 for consideration. Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs. In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.