Customer Quality Engineer

Are you ready to make a direct impact on customer satisfaction, product quality, and continuous improvement in the high voltage industry? Hitachi Energy is seeking a Customer Quality Engineer to join our High Voltage Products team in Mount Pleasant, Pennsylvania.

In this exciting role, you will be the voice of the customer, helping ensure the reliability and performance of industry-leading high voltage products. Working across engineering, manufacturing, quality, and project teams, you will lead investigations into product performance, coordinate customer issue resolution, and drive meaningful improvements that strengthen both customer confidence and operational excellence.

This position offers a unique opportunity to work in a technically advanced and globally connected environment where your expertise will influence business decisions, support continuous improvement initiatives, and contribute to delivering world-class solutions for power transmission and distribution customers. If you enjoy solving complex challenges, collaborating with diverse stakeholders, and creating sustainable solutions, this role offers an excellent platform for growth and impact. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

• Lead root cause investigations for failures involving high voltage products.
• Coordinate customer complaints and drive timely, sustainable resolutions.
• Partner with cross-functional teams to improve product quality and reliability.
• Prepare and present technical reports to internal and external stakeholders.
• Develop and monitor key performance indicators to support business decisions.
• Lead and support quality and continuous improvement projects.
• Provide technical support and coordinate on-site investigations when required.
• Identify improvement opportunities and drive implementation of corrective actions.

• Bachelor's degree in Engineering, or an Associate's degree combined with relevant industry experience.
• Experience in quality management, engineering, manufacturing, product development, or project management.
• Knowledge of high voltage products, electrical power systems, or related technologies is preferred.
• Proven ability to communicate effectively and resolve complex customer concerns.
• Proficiency with Microsoft Office, SAP, SharePoint, and other business systems.
• Fluent English communication skills; additional language capabilities are an advantage.

• Hitachi Energy is a global leader in advancing a sustainable energy future through innovative power transmission and distribution solutions.
• We foster an inclusive, collaborative culture where diverse perspectives are valued and professional development is encouraged.
• Employees have access to global career opportunities, cutting-edge technologies, and continuous learning experiences that support long-term growth.

Comprehensive Health Coverage - Medical, dental, vision, and prescription plans

Retirement Savings - 401(k) with company match and additional contributions

Paid Time Off - Flexible PTO, paid holidays

Professional Growth - Tuition reimbursement and continuous learning programs

Family Support - Parental leave, adoption assistance, and fertility benefits