The Field Service Technician II provides face-to-face customer service located at an off-site location and is responsible for the troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy industrial equipment.
This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas, and diesel engines, and ATS (Automatic Transfer Switches), in order to respond to customers' needs in a positive, safe, and timely manner to ensure maximum value for work performed.
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Department
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Power Systems Division (PSD)
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Employment Type
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Full Time
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Location
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San Antonio
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Address
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5665 SE Loop 410, San Antonio, Texas, 78222
Open in Google Maps
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Workplace type
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Onsite
Essential Functions
This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas, and diesel engines, and ATS (Automatic Transfer Switches), in order to respond to customers' needs in a positive, safe, and timely manner to ensure maximum value for work performed.
Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs intermediate repairs and troubleshooting offsite with minimal supervision
Performs basic to intermediate troubleshooting, diagnoses of equipment malfunctions, and failure analysis
Removes and install parts, disassembles and assembles components to CAT specifications
Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
Acts as a team leader and mentors/coaches
Participates in the quotation of work orders
Operates equipment and vehicles with possession of all necessary licenses and certificates
Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Completes assigned jobs and task to meet flat rate time and re-work standards
Works overtime as required by workload and customers' needs
Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
Requires regular and punctual employee attendance
Performs other duties as assigned
Knowledge, Skills, and Abilities
Electrical Power Generator - Field Service Tech
Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Electrical Power Generator - Field Service Tech position available at our San Antonio, Texas location. The hours of the position are Monday-Friday, must be on-call. Daily travel and occasional overnight travel are required throughout Texas.
Job Summary:
This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas, and diesel engines, and ATS (Automatic Transfer Switches), in order to respond to customers' needs in a positive, safe, and timely manner to ensure maximum value for work performed.
Qualifications:
A qualified candidate must have the following skills or abilities:
At least 3 years of field or shop service tech troubleshooting and repair skills of Electrical Power and Generator experience required.
At least 3 years of field or shop service tech troubleshooting and repair skills of Gas and Diesel Engine experience required.
At least 3 years of field or shop service tech troubleshooting and repair skills of ATS (Automatic Transfer Switches) experience required.
Must have a clean and valid driver's license.
Excellent customer service skills. Must be able to effectively communicate, both written and verbal, with customers and employees in a professional manner.
Must have own tools.
Must have a valid driver's license.
Ability to be productive by working efficiently and effectively with a high energy level.
Ability to work with limited supervision.
Must be able to work Monday-Friday and Saturdays and Sundays. Must be on-call.
Knowledge of safe work procedures and practices
Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems
Exceptional skills in customer service
Intermediate diagnostic and trouble-shooting skills
Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
Operation and control skills of equipment or systems
Equipment selection skills to determine the kind of tools and equipment needed to do a job
Ability to communicate clearly and effectively, both verbally and in writing
Ability to operate a crane and forklift, and obtain required certifications/licenses
Ability to meet deadlines and work under fast-paced, time constraining circumstances
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Requirements
Education and Experience:
More than three years of industrial equipment experience required; five or more years preferred
High school diploma or equivalent preferred
MSHA certification preferred
Air conditioning certification preferred
Crane/Rigger certifications preferred
Supervisory Responsibilities:
Travel:
Travel required with a possibility of an overnight stay
Additional Requirements:
Valid Driver's license required
Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
Must own required tools to perform repairs
Physical Requirements:
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Frequently moves materials or equipment weighing up to 80 lb
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
Be able to maneuver safely and work underneath equipment
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment:
Requires wearing common protective or safety equipment
Regularly works outdoors around moving mechanical parts and noise level may be loud at times
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
Required to perform work in cramped spaces and/or high places
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
About HOLT CAT
HOLT Group is a renowned, family-owned company with a legacy spanning nearly a century. As a powerhouse across several industries, including heavy machinery, construction, consulting services, training, and technology, we prioritize people and values. Our commitment to a Values-Based Leadership approach has led to trusted partnerships and collaborative endeavors. At the heart of our operations is HOLT CAT, the largest Caterpillar dealership in the nation, along with other companies focused on industrial & commercial selling, energy, technology, and training & development. We excel in selling, servicing, leasing, and renting top-of-the-line industrial machinery and are dedicated to powering the construction and industrial spaces with superior equipment. Moreover, we empower construction and development with advanced technology, along with bringing technical skills and Values-Based Leadership to individuals and companies seeking sustainable growth. If you're seeking a fulfilling career, explore our job opportunities at HOLT Group and join our values-driven team. Apply Now
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HOLT CAT
Jul 28, 2026