Customer Service Associate

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The Medical Products Division islooking for a Customer Service Associate to join our Customer Service team. In this role, you will provide superior service and solutions to our internal customers by supporting our medical devices that improve the lives of patients worldwide.

This position can be locatedat our Deer Valley 2 facility inPhoenix, Arizona, Tempe, AZ or at Elden View in Flagstaff, Arizona.

• Order processing using an ERP system
• Inventory management and returns handling
• Manageinternalcustomer requests through Phone, Email,FaxandEDI(e-commercesystem)
• Serveas a liaison between the internal and external customer and the business to achieve exceptional results
• Manage individual commitments whilemaintainingawareness ofday-to-daydemands
• Identifyandanticipatethe needs of the customer
• Utilize systems, tools, and knowledge to showexpertisewhen handling inquiries
• Proactivelyidentifyopportunities for process improvements that drive efficiency and enhancecustomerexperience
• Performadditional activities as deemed necessary to support the business

• Bachelor's degree or minimum 3 years ofdemonstratedexperience in an administrative customer-facing role where accuracy and process discipline is essential
• Demonstrated experience in navigating through multiple software systems and applications
• Effective and professional communication skills both written and oral in the region you are supporting
• Skilled in using Microsoft Office Suite
• Strong organizational, time management, and multi-tasking skills
• Flexible, open-minded, and solution-oriented team player
• Ability to adapt to a changing environment and execute effectively in high pressure situations
• Ability tostay focused on individual, team and divisional goals andobjectives, and work independently and in a team environment
• Demonstrated experience tocomprehend, recall, and explain complex transactional information to customers and rely on instructions and pre-established guidelines to perform required tasks and resolve problems promptly