New

Senior Application Analyst - Patient Transfer & EMS

TEKsystems
$50.00 - $85.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Bellaire
Jul 22, 2026
Zoll Application Analyst - Patient Transfer & EMS Services Length: 6 months+ Location: Remote, occasional travel may be requested (expenses covered) Our provider healthcare client in Texas is seeking an experienced Zoll Application Analyst to support and optimize a critical portfolio of applications used for patient transfer, patient placement, EMS operations, transport coordination, and related clinical workflows. This is a highly visible role that will serve as the primary functional and technical expert for multiple integrated healthcare applications, partnering closely with hospital operations, clinical teams, vendors, and IT leadership. The ideal candidate brings strong healthcare application support experience, particularly within patient transfer, EMS, patient logistics, or transport management environments. Position Overview The Zoll Application Analyst will be responsible for supporting a suite of recently implemented patient transfer and EMS applications, many of which are cloud-based and highly integrated with Epic. In addition to day-to-day application support, this individual will help establish a sustainable long-term support model, improve operational workflows, optimize system performance, and drive ongoing enhancements across the application portfolio. Application Portfolio The supported systems include: * Zoll Dispatch * Zoll EMSCharts * Zoll Care Exchange * Zoll RescueNet * HD Fleet * MCG * Lightbeam CareSignal * My Mobile Practice Manager * Pulsara * Pulsara United * KnoxConnect (upcoming implementation) Key Responsibilities * Provide advanced support, configuration, administration, and troubleshooting for patient transfer and EMS-related applications. * Act as the primary liaison between operational teams, clinical stakeholders, vendors, and IT. * Develop and implement a sustainable application support strategy, including governance, documentation, incident management, and knowledge transfer processes. * Analyze current workflows and identify opportunities to improve efficiency, performance, and user experience. * Lead and support upgrades, system enhancements, implementations, testing efforts, and integrations. * Manage vendor relationships and coordinate issue resolution and product roadmap discussions. * Establish service metrics, monitoring, and reporting processes to improve application reliability and customer satisfaction. * Create and maintain technical documentation, training materials, and support procedures. * Support highly integrated environments, including applications connected to Epic and other healthcare systems. Required Qualifications * Significant experience supporting healthcare applications in: * Patient transfer * Patient logistics * EMS operations * Transport management * Related healthcare operational systems * Strong experience with application support, troubleshooting, configuration, and system administration. * Experience managing multiple applications within a healthcare environment. * Proven ability to develop support models, operational processes, and optimization strategies. * Experience working with healthcare operations teams, vendors, integrations, and project implementations. * Strong business analysis, problem-solving, and stakeholder management skills. * Excellent communication and documentation abilities. Preferred Qualifications * Experience with Zoll applications (Dispatch, EMSCharts, Care Exchange, RescueNet, etc.) strongly preferred. * Experience supporting applications integrated with Epic. * Prior experience working within large hospital systems, EMS organizations, patient flow, transfer centers, or clinical operations environments. * Texas-based candidates are preferred, though the position is fully remote. Work Environment * 100% remote position * Occasional onsite travel may be required based on business needs * Collaborative environment working closely with hospital operations, patient transfer teams, EMS leadership, vendors, and IT departments What Success Looks Like The ideal candidate will bring both technical expertise and operational insight, helping our client build a scalable support structure while ensuring critical patient transfer and EMS applications remain reliable, efficient, and aligned with clinical and business needs. Job Type & Location This is a Contract position based out of Bellaire, TX. Pay and BenefitsThe pay range for this position is $50.00 - $85.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Jul 25, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.