Bilingual Customer Service Representative

Now hiring Bilingual Customer Service Representative

Charlotte, NC

$18.00 per hour

Shift: Monday - Friday | 8:00 AM to 5:00 PM

Hablas Espanol? Great-We're Hiring Bilingual Customer Service Pros!

Education Requirements

• High school diploma or equivalent required
• Additional education in Business, Customer Service, Supply Chain, or a related field is a plus

Experience Requirements

• Minimum 2 years of customer service, inside sales, or order entry experience
• Experience in a B2B manufacturing, industrial, distribution, HVAC, plumbing, automation, or related environment preferred
• Bilingual fluency in English and Spanish required
• Experience with ERP systems, CRM software, and Microsoft Office Suite
• Strong data entry, organizational, and problem-solving skills
• Excellent phone, email, and customer communication abilities

Job Duties

• Enter, process, and confirm customer purchase orders and stock requests
• Provide customer support via phone, email, and live chat in both English and Spanish
• Assist customers with product selection, specifications, and technical inquiries
• Support sales and customer service activities for valves, actuators, and related products
• Coordinate with warehouse personnel and international teams to ensure timely order fulfillment
• Track shipments and resolve delivery concerns
• Process Returns Merchandise Authorizations (RMAs) and warranty claims
• Maintain accurate customer records within ERP and CRM systems
• Resolve customer concerns professionally while maintaining a high level of customer satisfaction
• Communicate technical information clearly to customers of varying backgrounds

"Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility." - Staffmark, Customer Service Representative,

You've got the personality-now let's get you the job. We're filling bilingual customer service roles every week for local companies looking for friendly, flexible pros who can connect in English and Spanish.

Here's what we're after:

• A people-person who handles pressure like a boss
• A fast thinker, faster typer
• A natural helper with a tech-savvy edge
• Someone who's upbeat, thoughtful and always ready to help
• A customer convo master, through and through

Why you'll love it here:

• Competitive, reliable weekly pay
• Medical, dental & vision coverage
• 401(k) savings option (hello, future!)
• Cash rewards when your friends join the crew
• Good people, good vibes, and good growth potential

Ready to jump in? Hit that apply button and let's make it happen

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.