Senior Network Operations Analyst

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

ITS Infrastructure, Operations & Networking (IO&N) manages the ITS data centers and provides around-the-clock support for ITS business computing activities. I&O also supports and maintains the infrastructure for network, data communications transport services, and campus desktop computers, and maintains the infrastructure for the operating systems for non-research ITS servers and for disaster recovery and business continuity activities for ITS. I&O also manages the enterprise-wide IT Service Management platform ServiceNow.

Senior Network Operations Engineer

SENIOR NETWORK OPERATIONS ENGINEER

A Career-Building Hybrid Role in Networking and Service Monitoring

ABOUT THE OPPORTUNITY

This is a rare and exciting opportunity for a curious, motivated technologist who
wants to grow quickly and build a broad foundation across enterprise networking and
IT service monitoring. Rather than specializing in a single discipline from day one,
the person in this role gains hands-on exposure across multiple infrastructure teams,
making it an ideal launch point for someone early in their career who is eager to
learn, contribute, and advance.

The position is anchored in our Operations Center, a 24O7O365 facility responsible
for monitoring a broad range of critical IT systems, providing timely notifications
and service-issue escalations and coordinating responses to major outages. What sets
this role apart is its hybrid design: approximately half of the work time is now spent
in the field alongside our Network Deployment team, with regular collaboration across
Network Engineering, Wireless, and Architecture.

Primary Responsibilities:

PRIMARY RESPONSIBILITIES

- As a senior team member, mentor co-workers and help lead technical projects
within the group.

- Vigilantly monitor IT services and infrastructure to ensure system availability
and performance.

- Identify, analyze, and help resolve service disruptions and potential issues
before they impact operations.

- Support and enhance the centralized monitoring platform, including onboarding new
systems from central IT and other university departments.

- Work in the field with the Network Deployment team and collaborate with Network
Engineering, Wireless, and Architecture on network management, configuration, and
troubleshooting.

- Participate in the design, implementation, and maintenance of network systems to
support institutional goals and technical standards.

- Execute established incident response procedures, independently manage event
escalations, and provide clear, timely communication during outages or service
degradations.

- Contribute to process documentation, performance metrics, and continual improvement efforts across both operational and networking domains.

WORK STRUCTURE

This position splits approximately half of its time between the Operations Center and
hands-on work with the Networking group, depending on coverage and project needs.

The dual placement is deliberate: it creates ongoing opportunities for collaboration,
cross-training, and deeper technical integration across infrastructure teams, and it
gives the person in this role a clear path to develop new skills and grow professionally.

WHO THRIVES IN THIS ROLE

This role is well suited to someone who is:

- Curious and eager to learn across networking and service monitoring disciplines.
- Early in their career and looking for a role with room to grow and advance.
- Comfortable balancing structured monitoring work with hands-on fieldwork.
- A clear communicator who stays calm and organized during high-pressure incidents.

ORGANIZATIONAL CONTEXT

This role is part of the Infrastructure and Operations division within Information
Technology Services ( ITS), a group of over 300 professionals dedicated to advancing
higher education through innovative IT initiatives, reliable infrastructure, and
exceptional service delivery.

Master's or Bachelors and 0-2 years' experience; or will accept a combination of related education and experience in substitution.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.