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Practice Manager, Joint Center

Newton-Wellesley Hospital
$65,998.40 - $96,033.60
United States, Massachusetts, Newton
2000 Washington Street (Show on map)
Jul 13, 2026
We are seeking a full-time Practice Manager to oversee daily operations of our Kaplan Joint Center located at 2014 Washington Street in Newton, MA. The Joint Center is a high-volume ambulatory practice that provides comprehensive surgical and nonsurgical care for patients with joint pain. Our expert orthopedic surgeons specialize in joint reconstruction and replacement, helping patients achieve improved mobility, reduced pain, and an improved quality of life. There are 12 staff members total (both clinical and non-clinical roles), as well as 10 providers (Surgeons and APPs). We aim for a patientcentered environment while ensuring consistent, efficient operations. In partnership with the Program Director, the Manager will be responsible for all aspects of site operations, oversight of budgets, quality measures and will work collaboratively with administrative, clinical, and leadership teams to achieve operational and clinical care goals. In addition to leading day-to-day operations, the Practice Manager will play a key role in driving strategic growth initiatives, enhancing operational efficiency, supporting provider recruitment and retention, improving patient access, and identifying opportunities to grow services and patient volume. Our practice is open Monday-Friday from 8am-5pm, and the Practice Manager is expected to maintain a consistent onsite presence to support day-to-day operations, staff engagement, and an exceptional patient experience. Summary Responsible for single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues. Does this position require Patient Care? No Essential Functions -Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules. -Evaluates daily staffing needs and coordinates replacement of staff. -Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate. -Assists in the career development of practice employees through ongoing coaching, counseling, and training. -Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff. -Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes. -Collaborates with practice leaders on the preparation of the practice's annual budgets. -Oversees the department's payroll, including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures. Education Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Experience Supervisory experience 5-7 years required Experience working in a healthcare environment 5-7 years required Knowledge, Skills and Abilities - Strong understanding of Microsoft Office, including Excel. - Strong communication and organizational skills. - Strong and proven leadership skills. - Ability to work with staff of all levels. - Excellent time management skills. - Strong analytical and math skills. - Knowledge of Accounting Principles, physician billing, and revenue cycle management. - Ability to adapt to multiple and rapidly changing priorities and deadlines. When hiring, we take a people-first approach! The ideal candidate is a motivated, adaptable leader seeking a long-term career with a team grounded in respect, collaboration, and exceptional patient care. This role is best suited for a dynamic people leader with strong operational experience, a talent for building and motivating teams, and aligning individuals around shared practice and organizational goals. Strong communication skills are essential. Experience in a high-volume surgical practice is preferred. Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.