New

Escalation Analyst

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Georgia, Alpharetta
Jul 11, 2026
Escalation Analyst Location: Alpharetta, GA (Hybrid) Pay Rate: $20-$24/hour Duration: 6-Month Contract-to-Hire About the Opportunity Join a global leader in data analytics, risk management, and technology solutions that partners with businesses, insurance providers, financial institutions, and government agencies to help make informed decisions and improve customer outcomes. This organization is known for its strong employee culture, career development opportunities, and commitment to innovation and compliance. We are seeking a detail-oriented and skilled Escalation Analyst to join a fast-paced Regulatory & Compliance team. In this role, you'll investigate customer disputes, conduct research, manage case resolutions, and ensure regulatory requirements are met. This position is ideal for candidates with intermediate experience in customer service, claims processing, insurance, banking, fraud, government services, legal support, or dispute resolution. Key Responsibilities * Review and investigate customer disputes and compliance-related cases. * Research information and gather supporting documentation to resolve issues. * Communicate with consumers to obtain missing details when needed. * Prepare case summaries, timelines, and responses for review. * Determine whether disputes can be resolved internally or require escalation. * Maintain accurate documentation while adhering to strict deadlines and regulatory requirements. * Manage a high-volume caseload while maintaining quality and accuracy standards. Qualifications Required: * 3+ years of experience in a high-volume customer service, claims, dispute resolution, or case-processing environment. * Strong attention to detail and organizational skills. * Excellent written and verbal communication abilities. * Ability to manage multiple priorities in a fast-paced environment. Preferred: * Experience in insurance, banking, fraud, government services, credit reporting, legal support, or compliance. * Previous escalations, investigations, claims, or dispute-resolution experience. * Salesforce or case-management system experience. * Paralegal or legal assistant experience is a plus. Schedule & Work Environment * Must be available for a Wednesday-Sunday schedule. * Flexible start times between 8:00 AM and 9:00 AM and ending around 5:00 PM or 6:30 PM (depending on start and break times). * Initial training (approximately 3 weeks) may be onsite or remote depending on business needs. * Hybrid flexibility may be earned based on performance and KPI achievement after training. Why work with us? Opportunity to work for a respected industry leader with a reputation for employee development and internal growth. Gain valuable experience in regulatory compliance, investigations, and dispute resolution. Hybrid work flexibility based on performance. Collaborative team environment with strong leadership support. If you enjoy solving complex problems, conducting research, and helping customers find resolutions, we'd love to hear from you. Job Type & LocationThis is a Contract position based out of Alpharetta, GA. Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Alpharetta,GA. Application DeadlineThis position is anticipated to close on Jul 17, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.