Valet Guest Relations Supervisor - Santa Clara, CA

** Details **

Location: Valley Fair Mall

Pay Rate: $25.00/ HR + Tips

Hours: Full-time // Flexible to work all these shifts 10:30am-7p, 1:30p-10p, 3:30p-12am

Requirements: Must have drivers license for at least 2 yrs.

Position Summary

The Valet Guest Relations Supervisor is responsible for leading and elevating the entire valet operation while delivering an exceptional luxury guest experience. This individual serves as the face of the valet operation, setting the standard for hospitality, professionalism, accountability, and operational excellence.

More than a supervisor, this leader is a gracious host who commands respect through confidence, consistency, and professionalism. They will inspire and motivate the team while holding associates accountable to the highest service standards. The ideal candidate thrives in fast-paced luxury environments, embraces change, and has the leadership presence to transform an established team into a highly engaged, high-performing operation.

This position oversees all daily valet operations while ensuring every guest interaction reflects the elevated standards of our client and property.

Key Responsibilities

Leadership & Team Development

• Lead all aspects of the daily valet operation with professionalism, confidence, and integrity.
• Establish a culture of hospitality, accountability, urgency, and teamwork.
• Serve as a visible leader on the drive by setting the example through attitude, appearance, and work ethic.
• Coach, mentor, and develop valet team members through consistent feedback and performance management.
• Hold team members accountable for service standards, attendance, appearance, safety, and operational procedures.
• Foster a positive and motivating work environment while addressing performance concerns promptly and professionally.

Guest Experience & Hospitality

• Deliver an elevated, luxury-level guest experience that exceeds expectations.
• Provide a warm, genuine, and professional welcome to every guest.
• Serve as the primary guest relations representative for the valet operation.
• Anticipate guest needs and create memorable experiences through personalized service.
• Maintain a calm, polished, and welcoming presence during high-volume periods.
• Monitor vehicle flow, staffing levels, guest wait times, and operational efficiency.
• Serve as a knowledgeable concierge by providing guests with mall information, retailer recommendations, and directions.
• Promote retailer events, promotions, discounts, and center initiatives.
• Collaborate closely with mall management, retailers, and valet leadership to strengthen guest satisfaction.

Qualifications

• Minimum 3 years of leadership experience in valet, luxury hospitality, hotels, resorts, guest services, or customer experience.
• vehicle handling protocols, and operational best practices.
• Strong understanding of luxury hospitality standards and elevated guest service expectations.
• Comfortable using smartphones, tablets, and valet management technology.
• Exceptional verbal and written communication skills.
• Professional, polished, and confident presence with outstanding interpersonal skills.
• Proven ability to motivate teams, influence performance, and manage difficult conversations.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Bilingual abilities are a plus.

Physical Demands:

• Ability to lift, push and pull at least 50 pounds.

• Ability to stand, walk and run for extended periods of time.

• Ability to bend, stoop, squat and lift frequently throughout a shift.

• Willingness to work in the elements - heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.