WAREHOUSE MATERIALS ASSOCIATE I

The Warehouse Materials Associate I

• Provides exceptional customer service to requesters, end users, buyers, and other warehouse teams.
• Inspects and signs for deliveries, noting all shortages and damages to ensure accurate inventory levels and prevent poor patient outcomes and financial loss.
• Communicates consistently with the Inventory Team regarding shipment discrepancies and documents issues in the electronic customer service portal as needed.
• Works with warehouse team members to identify and prioritize items for receiving, including patient-specific, rush, and high-priority orders.
• Maintains a well-organized delivery record system to prevent loss of goods and document transfer of liability.
• Resolves order-related inquiries and requests efficiently through customer service portal software.
• Stocks items using the inventory management system and ensures proper rotation by date to prevent negative patient outcomes or financial loss. Notifies management of discrepancies.
• Creates and maintains backstock processes and restocks primary pick locations using first-in, first-out (FIFO) methodology to ensure products are tracked and accessible.
• Maintains high levels of customer service by performing quality assurance activities, including inspecting and maintaining cleanliness of inventory racks, bins, and labels.
• Escalates discrepancies, delivery inconsistencies, and quality issues to leadership and documents and communicates appropriately.
• Has no supervisory responsibilities but may assist with new employee orientation, training, and guidance for support staff.
• Participates in Materials Management staff meetings and communicates effectively with leadership, staff, and external vendors.
• May be exposed to confidential and proprietary information regarding pricing and contractual relationships.
• Works under general supervision and within established Carilion policies and procedures.
• Applies basic knowledge and skills related to materials management operations and assists with coordination of product standardization activities. Refers complex issues to the immediate supervisor as needed. Ensures compliance with AHA, Department of Health & Human Services, ALM, JCAHO, OSHA, and Carilion performance standards.

Education: High School Diploma or GED required. 3 (3) years of relevant experience in warehouse or materials management operations may be considered in lieu of HSD/GED.

Experience: None

Licensure, Certification, and/or Registration: Valid VA Driver's License with positive driving record required.

Other Minimum Qualifications: Excellent organizational skills to include critical thinking, attention to detail interpersonal skills, and written/oral skills. Must be proficient in the use of standard warehouse equipment including forklift, cherry pickers, and power jacks. Must be customer service oriented. Proficiency in basic computerization skills and demonstrated ability to utilize (or learn to utilize) inventory management systems/software, email communication system, and customer service portal.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range:

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

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