Senior Technical Program Manager, Global

Global IT PMO Department

The Global IT PMO establishes the governance, systems, and delivery capabilities that enable Vantage to scale its technology footprint reliably and consistently across North America, EMEA, and APAC. We strengthen the performance of Global IT - including Enterprise Applications, Infrastructure, Cybersecurity, Service Management, and Data & Analytics - by partnering with business leaders and global functions to execute the IT Plan of Record, standardize delivery models, drive portfolio governance, enable data-informed decisions, and embed disciplined transformation and continuous improvement.

The Global IT PMO at Vantage is hands-on and outcome driven. We combine portfolio governance, systems thinking, technical rigor, and human-centered enablement to reduce friction, increase predictability, and accelerate IT-enabled business value. Our team members lead high-impact programs, shape cross-functional execution, and directly influence how Vantage delivers on its growth, operational reliability, and customer commitments through technology.

Position Overview

This role will be based in Denver, CO, in alignment with Vantage's flexible work policy (3 days in-office, 2 days flexible).

The Senior Technical Program Manager (Sr TPM), Global IT PMO leads enterprise-level, multi-domain technology programs across Vantage's global footprint (NA, EMEA, APAC), with primary accountability for strategic Global IT initiatives. This role operates at a systems and portfolio level, aligning sequencing across concurrent IT initiatives and shaping execution strategy for complex, cross-functional efforts spanning Enterprise Applications, Infrastructure, Cybersecurity, and Service Management. The Sr TPM is accountable for defining program architecture, anticipating systemic integration and reliability risks across the IT landscape, and advising IT and business leaders on tradeoffs that impact scalability, security posture, and delivery predictability. Operating with minimal oversight, the Sr TPM sets direction within the technical program management domain and contributes directly to short- and mid-term Global IT strategy execution.

Essential Job Functions

Enterprise Program Architecture & Execution Strategy

• Lead enterprise-level, multi-workstream IT programs that span multiple business functions, regions, and intersecting platforms (e.g., ServiceNow, ERP, identity, networking, data platforms).

• Define execution architecture including sequencing strategy, cross-program dependency alignment, release/integration gating models, and environment/data migration approach for complex IT deployments.

• Align prioritization and sequencing across concurrent Global IT initiatives to reduce systemic risk and execution conflicts across the portfolio.

• Establish structured program governance frameworks for high-impact initiatives, including global data center IT modernization efforts.

• Drive alignment across IT, business, and external supplier/vendor leaders on scope boundaries, sequencing tradeoffs, and resource implications.

Cross-Program Systems Integration & Risk Leadership

• Evaluate and prioritize complex interdependencies across concurrent IT programs - including platform, infrastructure, security, and data integration points - to optimize integration timing and reduce systemic risk.

• Anticipate scaling constraints, cyber/reliability exposure, and operational friction points (e.g., interfaces between Security, BMS, networking, and enterprise platforms) that extend beyond a single initiative.

• Proactively surface cross-functional tradeoffs affecting sequencing, capacity, vendor delivery, or operational readiness.

• Facilitate resolution of high-impact conflicts that require alignment among senior IT, operational, and business leaders.

• Ensure enterprise-level readiness, validation, cutover, and mitigation strategies are defined for IT programs with broad operational impact (including hyper-care for key application releases).

Executive Advisory & Influence

• Serve as accountable program lead for IT initiatives with significant operational and executive visibility.

• Advise senior IT, operational, and business leaders on sequencing strategy, feasibility constraints, and integration tradeoffs.

• Present executive-ready updates that quantify systemic risk, operational impact, business value, and decision implications.

• Shape fact-based recommendations to influence prioritization and execution strategy across the Global IT portfolio.

TPM Standards & Delivery Maturity

• Define and continuously improve Global IT PMO TPM standards, frameworks, KPIs/dashboards, and execution best practices.

• Mentor and guide Technical Project/Program Managers on program structure, sequencing discipline, risk mitigation rigor, and reporting standards.

• Elevate delivery maturity across the Global IT PMO through consistent program architecture, governance, and tooling improvements (e.g., ClickUp, ServiceNow SPM, JIRA, MS Project).

Program Direction & Domain Leadership

• Operate effectively in ambiguous and evolving environments, defining structure where none exists.

• Make significant domain-level decisions affecting IT program sequencing, risk posture, vendor engagement, and delivery outcomes.

• Exercise independent judgment in resolving complex cross-functional challenges, including those arising from concurrent data center, platform, and ServiceNow domain rollouts.

• Additional duties as assigned by Management

Job Requirements

Education

• Bachelor's degree in Project Management, Information Technology, Computer Information Systems, Computer Science, Engineering, Business Administration, Management, or related technical discipline and/or equivalent experience required.

• Advanced degree (MBA, MS in Engineering/IT, or similar) or equivalent experience preferred.

• Accredited professional project management certifications such as PMP/PgMP/PMI-ACP, Prince2, APM (PMQ/PPQ), CAPM and/or Agile/Scrum. ITIL and/or ServiceNow certifications a plus.

Experience

• 8-14+ years of experience leading large-scale, cross-functional technical programs in an IT/enterprise technology environment.

• Demonstrated experience managing enterprise-level IT initiatives with multiple intersecting workstreams (e.g., ServiceNow platform, ERP, infrastructure, M&A IT integration, data center migrations).

• Experience influencing senior IT, operational, and business stakeholders globally (NA, EMEA, APAC).

• Experience resolving systemic integration challenges and cross-program dependencies across enterprise platforms and infrastructure.

• Working knowledge of data center infrastructure, networking, and how IT interconnects with disparate systems such as Security and BMS preferred.

• Experience supporting automation-enabled or AI-driven IT and operational environments preferred.

• Vendor and supplier management experience, including partnering with procurement on pricing negotiation and SOW governance.

Skills

• Advanced systems thinking with ability to evaluate interdependencies across concurrent IT programs.

• Strong sequencing and execution architecture capability for multi-region, multi-platform delivery.

• Ability to identify and mitigate systemic risk across multi-domain IT initiatives, including cyber, data, and operational reliability risks.

• Executive-level communication and influence without direct authority.

• Ability to resolve cross-functional conflicts affecting sequencing and delivery.

• Highly skilled at reporting KPIs through automated reporting and live dashboards consumable at all organizational levels.

• Highly proficient in Microsoft Office and program/portfolio management tools such as ServiceNow, JIRA, MS Project, and ClickUp.

• Operates effectively in ambiguous environments and defines structure for complex initiatives.

• Travel is expected to be up to 20% but may change as the business evolves.