BTM - Branch Servicing Technology

Location:

The Branch Servicing Business Technology Manager provides strategic leadership for the technology ecosystem supporting Key's Retail Branch Network. This role is accountable for defining and executing a forward-looking technology strategy that enhances in-branch servicing, improves operational efficiency, and strengthens the client experience.

Leading a cross-functional team of technology professionals, this individual oversees the delivery, integration, and ongoing performance of critical servicing platforms, including Argo BankPro (Teller 21), in-branch digital authentication solutions, and Safe Deposit Box systems. The role ensures these technologies remain secure, resilient, and aligned with enterprise architecture standards, while enabling the modernization of legacy capabilities.

Serving as a trusted partner to senior Retail and Technology leaders, the Business Technology Manager drives prioritization of investments, translates business needs into scalable solutions, and ensures disciplined execution across the full lifecycle of initiatives. This includes advancing automation, improving platform stability, and delivering capabilities that position the branch network for continued transformation.

Technology Strategy & Portfolio Leadership: Own the Branch Servicing technology roadmap, aligning investments to business priorities and long-term transformation goals.

Delivery & Execution: Lead end-to-end execution of technology initiatives, including modernization, automation, and new capability development.

Operational Excellence: Ensure reliability, security, and performance of production systems through strong governance, incident management, and risk mitigation practices.

Stakeholder Partnership: Collaborate with senior leaders across Retail and Technology to align priorities, influence direction, and drive measurable outcomes.

Team Leadership: Build and lead high-performing teams across engineering, delivery, and vendor partners, fostering accountability, engagement, and continuous improvement.

Financial & Vendor Management: Oversee budget adherence and manage key vendor relationships to optimize value and delivery.

Enterprise Alignment: Partner with infrastructure and platform teams to ensure seamless integration, scalability, and compliance with enterprise standards.

Education

• Bachelor's Degree (preferred)

• OR equivalent experience (required)

Work Experience

• 7+ years of relevant experience (required)

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.