Customer Service Representative

Job Title: Parking Services Customer Service Representative

Department: Operations

Reports To: Operations Manager / General Manager

FLSA Status: Non-exempt

Work Schedule: This role is required to work during normal business hours with occasional weekend or after-hours work as needed.

Work Location: In-person at assigned Diamond Parking office location.

Position Overview:

The Parking Services Customer Service Representative is responsible for providing administrative and customer service support for parking services operations. The role includes handling incoming calls, account reconciliation, data entry, and general clerical tasks.

Key Responsibilities:

Include but are not limited to the following, as additional duties and responsibilities may be assigned:

• Customer Service: Answer incoming calls, respond to customer inquiries, receive complaints, and assist in reconciling customer accounts.
• Administrative Support: Perform general office duties such as filing, organizing documents, and assisting with special projects.
• Data Entry: Accurately enter information into systems.
• Mail Processing: Open and code incoming mail for distribution and documentation.
• Other Duties: Provide support on assigned projects and tasks as needed.

Supervisory Responsibilities:

This role does not have direct supervisory responsibilities.

Required Qualifications:

• Education/Experience: One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Language Ability: Ability to read and comprehend simple instructions and short correspondence. Able to write and communicate effectively in one-on-one and small group settings.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals. Ability to compute rates, ratios, and percentages.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but straightforward written or oral instructions. Capable of resolving routine issues with a limited number of variables.

Physical Demands and Work Environment:

• Physical Demands: Regularly required to use hands to finger, handle, or feel; reach with hands and arms. Frequently required to stand, walk, and sit. Occasionally required to climb or balance. Must occasionally lift and/or move up to 25 pounds.
• Work Environment: Noise level is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Diversity Commitment:

Diamond Parking is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Compensation Philosophy: We maintain broad salary ranges for our roles in order to account for variations in experience, training, skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.

Driver's License: Some positions may require driving as an essential function. Where applicable, a valid driver's license and an acceptable driving record may be required. Please review the job posting or consult your manager or Human Resources for role-specific requirements.

Benefits: For full-time employees, we offer a comprehensive benefits package that is subject to elections and eligibility that includes Medical, Dental, Vision, Disability, Health Savings Accounts and/or Flex Spending Accounts, Employee Assistance Program, Employer Provided Life Insurance, Employer Provided AD&D, Voluntary Life Insurance and AD&D, Personal Accident Plan, and Tuition Reimbursement. We offer 8 paid holidays per calendar year, as well as Paid Vacation once eligibility requirements are met. Sick pay is available pursuant to the required state and local laws.

Acknowledgment and Acceptance:

This job description outlines the primary responsibilities and requirements for the Parking Services Customer Service Representative role.

I acknowledge that I have received, read, and understand the job description for my position.

I understand that this job description is intended to provide a general overview of my job responsibilities, duties, and qualifications. It does not constitute an employment contract or guarantee of continued employment. Diamond Parking reserves the right to modify, interpret, or apply this job description as needed to meet business needs, in compliance with applicable laws.

I acknowledge that I am expected to perform the essential functions of my role with or without reasonable accommodation and that I will seek clarification from my supervisor or Human Resources if I have any questions regarding my responsibilities.

I understand that my employment is at-will, meaning that either I or the company may terminate my employment at any time, with or without cause or notice, subject to applicable laws and agreements.

By signing below, I confirm that I have reviewed and understand my job description.