Development Associate, Annual Giving

Since our founding in 1961, WWF has been committed to protecting nature and its resources. We understand that nature is our planet's greatest asset, intrinsically linked to human survival - and that it needs our help. Our work to reverse nature loss and conserve biodiversity has never been more urgent.

As the world's leading conservation organization-with offices on six continents and in nearly 100 countries-our global reach includes the world's most critical forests, river systems, wetlands, savannas, and ocean habitats. By conserving these places and supporting sustainable livelihoods within them, we can keep the Earth in balance for people, wildlife, and the planet.

Major Function

The DevelopmentAssociate, Annual Giving will support WWF'sPartners in Conservation and Leadership Partnermid-leveldonorprograms, which includes a hybrid of mass-market communications andmanaged donor relationships.Reporting to theDirector, Annual Giving, the DevelopmentAssociatewill support the team's comprehensive fundraisingand stewardshipefforts, including donor correspondence activitiesfrequentdonorinquiryrouting andresolution,and direct response mail and emailcommunications.This position will be part of a dynamic team of development professionals and manage astewardshipportfolio of donors.The DevelopmentAssociatewill alsodevelop andmaintainCRM(Constituent Relationship Management)database processes,assistwith budgeting and financial accountability,andwill actas a liaison to other teams within the department and the organization.In addition to a passion for WWF's mission, the position requiresexceptional communication, customer service and project management skills, and the ability to interact professionally with donors and other stakeholders.

Key Responsibilities

• DonorCommunicationsand Correspondence-60%:Managesdonorinquiry processesto effectively and efficiently resolve requests or route to appropriate teams withinWWF.Creates donor-facing responses and follow up viaemail, phone, and mail asappropriate, and entersall relevant informationinCRMdatabase.In collaboration with Annual Giving officers,maintainsa targeted portfolio of donors in permanent stewardshipand manages those relationships on behalf of WWF.SupportsAnnualGivingteam'ssolicitation and stewardship activities, includingdata preparation andcorrespondencepersonalization.Ensures all correspondence is free from grammatical errors, using approved WWF language.

• CRMDatabase Processesand Data Integrity-20%:Developsprocesses andprotocols for data management to support team activities,including entry of marketingeffort segmentation in collaboration with Lead Specialist, Direct Response,report preparation,anddatareconciliation.Maintainsaccurate/cleandonordatarecords, including contact informationandcommunications preferences,in collaborationwith fundraising operations, donor engagement, and research/prospect management teams.Reviews,validatesand inputs collected data using established upload procedures.Coordinates with staff to resolve problems as needed.Ensures proper handling of gift documentation for the team.Processesgifts of securitiesfor the organization.

• Financial Accountabilityand TeamSupport-15%:Prepares expense reports, reviews,submitsand codes invoices, andassistsAnnual Giving teamwithtravelarrangementsfordonor meetingsandeventsas necessary.Monitorsexpense reportsforsignificant or unexpected variances.Preparesmailings, production of documents,reportsand other materials. May assign work and coordinate projects performed by part-time and temporary staff.Provides general orientation and trainingto the team and other colleagues asappropriate.

• Performs other duties as assigned- 5%.

Key Competencies:

Analytical Thinking - Applies structured analysis to manage, validate, and interpret donor and operational data, ensuring accuracy, identifying trends or issues, and improving processes that support effective fundraising and stewardship activities.

Interpersonal Communications & Collaboration - Communicates clearly and professionally with donors and collaborates effectively across teams to manage relationships, resolve inquiries, and support coordinated fundraising and stewardship efforts.

Organization/Attention-To-Detail/Time Management - Ensures all facets of program execution are well-managed, accurate, and completed according to standard operating procedures. Remains flexible and adaptable to shifting priorities and project timelines.

Reliability & Follow-Through/Initiative - Complete assigned work on time and according to expectations, takes responsibility for troubleshooting and resolving potential challenges, and communicates outcomes and results with colleagues.

Stakeholder Engagement - Represents WWF in conversation and correspondence with donors and prospects, projecting a poised, professional demeanor that conveys the organization's reputation and standing as a global conservation leader.

Project Management - Monitors, updates, and manages projects on behalf of the team, communicates deadlines, and raises concerns if updates to project plans are needed.

Skills and Abilities

• Bachelor's degree with 2 - 4 years of specific experience in donor relations required.

• Experience using a CRM (Constituent Relationship Management) system required. Familiarity with BlackBaud CRM or similar database systems is preferred.
• Experience using Microsoft Office Suite, project management tools, and other workplace software, including the ability to manipulate,analyze,and interpret data exported from these programs, is required.

• Excellent oral communication skills; ability to proof, edit and finalize written correspondence are required.

• Excellent organizational ability and attention to detail.

• Ability to organize time, manage multiple tasks, and meet deadlines with minimal supervision.

• Demonstrates flexibility to changing situations and ability to balance competing demands and priorities.

• Experience planning and coordinating projects and meetings; familiarity with event planning a plus.

• Demonstrates ability to professionally represent WWF to donors, members and the public, and exhibits familiarity with Development best practices and techniques.

• High standard of ethics, assuring discreet handling of donor records and adherence to the Association of Fundraising Professionals Donor Bill of Rights.

• Committed to building and strengthening a culture of inclusion within and across teams.

• Identifiesand aligns withWWF's core values: Courage, Integrity, Respect, and Collaboration:

  • Courage Demonstrates courage by speaking up even when it is difficult or unpopular.

  • Integrity Builds trust with colleagues by acting with integrity, owning mistakes, and holding oneself accountable.

  • Respect Welcomesother points of view and ideas, recognizing and embracing different and contrary perspectives with kindness, curiosity, and encouragement.

  • Collaboration Makes conscious efforts to promote cooperative practices, behaviors, and ways of working across many groups and individuals.

Please note: Applicants must be legally authorized to work in the U.S. This position is not eligible for employment visa sponsorship. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Relocation is not provided for this position.

World Wildlife Fund (WWF) promotes equal employment opportunities for all qualified individuals regardless of age, race, color, sex, religion, national origin, disability, veteran status, or any other characteristic protected under applicable law.