Sr Card Services Analyst (Anaheim, CA)

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POSITION SUMMARY:

The Senior Card Services Analyst leads strategic projects for the team, including, but not limited to:

Thought partner on development of new initiatives and products, and optimization of existing products and services

Project planning and participation

Development and refining of reports, including recurring distribution

Testing and validations of card processing software implementations and promotions

Acting as a point of contact for Card Services related to cross-functional initiatives across the organization

Researching and resolving card related system issues

ESSENTIAL POSITION FUNCTIONS:

Support Card Services' products, services and goals

Participate in the development, testing and validation of Card Services promotional programs

Serve as a liaison and subject matter expert for Card Services systems, coordinating with internal teams, vendors, IT, and third-party support

Lead card-related projects, process improvements, and modernization

Develop recurring and ad-hoc reports, perform research and financial analysis including forecasting and tracking of KPIs

Provide advanced operational and technical support, including troubleshooting issues, managing user access, and supporting instant issue and rewards platforms

Oversee key operational functions such as inventory planning, training materials, business rules

Performs other duties as assigned

EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:

Associate Arts, Bachelor's Degree, or equivalent experience

Minimum 5 years of experience in card operations including card systems support experience

Ability to analyze and compile data

Must be detail-oriented, organized, and able to meet deadlines

Maintain a positive, professional attitude with leadership presence

Collaborate effectively with peers to navigate complex business challenges

Strong organizational effectiveness and communication skills

Strong technical background in instant issue card operations. Strong knowledge of back-office credit card operations, Visa/MasterCard operating regulations, and fraud detection and prevention procedures.

Preferred proficiency in writing DataChoice queries, and performing updates in Fiserv PCF and DMM tables

COMPUTER SKILLS:

Expert-level proficiency in Microsoft Excel and proficiency with Microsoft Word and PowerPoint, as well as technical aptitude for applications such as PCF, Data Choice, SpendTrend, First Data, Symitar, and all systems required to perform the job.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

This position may qualify as Remote or Hybrid with a home base at one of Wescom's offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee.

The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.

The noise level in the work environment is moderately quiet. It is a non-smoking environment.

The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.