Information Systems Support Analyst II (Temporary Construction)

East Bay Municipal Utility District (EBMUD) invites qualified applicants to apply for this Temporary Construction (TC) position (up to five years) to provide internal operations support to the users of the District's core accounting information system, Oracle Cloud Fusion Financials (Elsie), whose modules include General Ledger, Project Costing, Procurement, Payables, Inventory, and Expense, among others.

Typical Duties include:

*Processing integration files, researching, and clearing import errors.

*Communication with staff and stakeholders to manage integration issues.

*Answering general user questions, troubleshooting system issues, resolving system problems, addressing response time issues.

*Performing database queries and analysis to ensure accuracy of data.

*Update system configuration, specifically chart field values, and rule-based configurations for validation and to generate accounting entries for sub-ledger accounting.

*Acts as a liaison between system users and IT staff, to clarify system functionality, and to modify reports to meet user needs.

*Coordinating and defining user needs and documenting requirements.

*Using database analytics and reporting tools assist with data analysis.

*Assisting workgroups to document and revise business processes.

*Creating and executing test plans, prior to updates being released to the production environment.

*Creating training materials and user guides and providing one-on-one, small group and classroom style training to system users.

*Preparing written emails, memos, procedure documentation, and status reports.

*Communicating with users routinely via email and phone and acting as the front-line "help desk" for system and user problems.

*Support Accounting Division annual audits, using query tools and reporting.

*Prepare reconciliations and journal entries, including reversing or correcting journal errors.

*Draft Accounting Division budget and act as liaison between Accounting Division and Office of Budget and Performance during the biennial budget cycle.

*Assist with monthly and annual closing processes, including preparing and entering year-end accruals.

Knowledge of:

*Cloud applications: system configuration and processes.

*Troubleshooting methodologies, including resolving errors, and advising on ongoing prevention.

*Knowledge of database structures including relationships between modules that share data.

*Database analytics and reporting tools.

*Business process documentation.

*Test strategies, including planning and identifying use cases/scenarios and test plan execution.

*Best practices in webpage maintenance and design.

*Best practices for maintaining data integrity and overall data management within systems.

Ability to:

*Using Microsoft Office Applications, including Excel, Word, Teams, and Outlook.

*Plan and prioritize assignments without direct supervision.

*Communicate effectively orally and in writing.

*Ability to reconcile data and prepare journal entries to record activities and adjustments.

*Rapidly learn the specific business procedures and technological tools used in the organization.

*Meet deadlines and collaborate effectively with colleagues across the organization.

*Establish and maintain effective working relationships with all EBMUD staff throughout the organization.

*Execute and modify SQL queries.

*Support webpage updates.

EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religious creed, sex, gender, gender identity, gender expression, marital or registered domestic partnership status, age for individuals over forty years of age, national origin, ancestry, disability (mental or physical, including AIDS and HIV), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy, pregnancy disability leave status, or any other status protected by federal, state and/or local laws.

1.A bachelor's degree in business or public administration, information processing, computer science, or a closely related field. Additional qualifying experience may be substituted for the required education on a year for year basis.

2.Two years of programming, systems analysis or other related technically based computer support experience for a business information system, or

3.Two years of experience providing operational, maintenance and/or system administration support for business information applications.

Must possess the physical characteristics to perform the critical and important duties of the job including ability to sit and use a PC for prolonged periods. Must be willing to work overtime as needed.

Equivalent combinations of education and experience may be considered. To be considered under the "equivalent combination of education and experience" provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at http://www.ebmud.com/jobs/job-resources/job-faqs-frequently-asked-questions/.

1.Submit a completed EBMUD application online at www.ebmud.com by 4:30 p.m., Friday, July 10, 2026. Only application materials submitted online during the filing period will be accepted.

2.Candidates must achieve a passing score on each test part advance to the next step in the selection process.

3.All qualified applications will be competitively evaluated, with those candidates receiving a passing score to be invited to a hiring interview.

4.Successful candidates will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months.

5.All employment offers are conditional, pending the results of a Live Scan background screening. All selected finalists must participate in the Live Scan background screening process to remain in consideration for EBMUD employment.