Patient Access Associate 3

Inova Centralized Surgical Scheduling is looking for a dedicated Patient Access Associate 3 to join the team. This role will be full-time day shift, Monday - Friday, 8:00a-4:30p. This role is solely focused on surgical scheduling, not registration and check-out.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Job Responsibilities

• Assumes responsibility for assigned surgeons and surgeons offices and maintains a positive relationship
• Understands and performs scheduling of surgical cases in timely manner according to department standards of work
• Works in collaboration with respective operating rooms to ensure accuracy and efficiency in surgical scheduling
• Provides support and scheduling to all service line and care sites within Inova Health System
• Provides support and coverage to Team Lead as needed
• Facilitates pre-admission by ensuring real time eligibility with insurances
• Works independently to complete assignments without close supervision
• Demonstrates proficient scheduling with minimal errors and assists in changing/improving workflow processes
• Delivers an acceptable volume of work with high levels of accuracy.
• Encourages open communication of ideas and opinions
• Accepts responsibility to review and correct errors before completion of scheduling surgical procedures
• Uses a logical process to identify the cause of problems and develop appropriate solutions and follows the chain of command within the department leadership when needed
• Ability to assist and audit the use of CPT codes and ICD 10 codes to provide accuracy in scheduling
• Accepts and provides direct/honest feedback between team members in a non-punishing manner
• Maintains, collaborates, and supports positive working relationships with departments that interact with surgical scheduling (i.e., Patient Financial Services, Pre-surgical Services)
• Attends and actively participants in department meetings and initiatives
• Supports and participates in system initiatives
• May perform additional duties as assigned.

Minimum Qualifications

Experience - 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.

Education - High School diploma or equivalent.

Preferred Qualifications

1+ years of experience with surgical or medical scheduling.

Ability to multi-task with attention to detail.

Spanish-English bilingual