Marketplace Operations Specialist

Cashiers Office

This position is key member on the Marketplace Shared Services team, which supports all four campuses within the University of Missouri System. Marketplace Shared Services is responsible for managing the Marketplace platform, supporting departments, and helping to create and maintain eCommerce visibility.

This position is responsible for overseeing various software based administrative tasks that impact the department's mission. These tasks include: all aspects related to processing student account adjustments, developing campus payment sites, and making adjustments as requested by clients, utilizing and understanding the connection between Marketplace Administration, TouchNet Payment Gateway and PeopleSoft General Ledger, logging various outages and exceptions, and contributing to presentation resources.
Key Responsibilities:
- Customer Service (20%) - responsible for answering and responding to Marketplace tickets that are submitted through the ZenDesk platform. These tickets can range from troubleshooting items, manage user access, etc. This position will act as the primary point of contact for inbound Marketplace Shared Service phone calls.

- Functional Tasks (80%) - navigate ecommerce administrative platform and features (Marketplace), understand normal operations and identify/troubleshoot exceptions, manage user access; build and/or adjust uPay sites and uStores; use additional software to support operations like PeopleSoft Finance and Microsoft 365, and web design resources; manage routine and escalated customer service cases from multiple channels including email, ticketing and inbound calls. (80%)

Monday - Friday; 8am-5pm

An Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

* Demonstrates strong attention to detail and the ability to manage multiple tasks simultaneously in a fast paced environment.
* Demonstrates foundational knowledge of theories, practices, and procedures within the Finance and Business functions.
* Applies general financial and/or business knowledge acquired through education and relevant experience to support operational needs.
* Maintains high personal standards of excellence; collaborates effectively as a team member; and consistently demonstrates inclusivity, civility, and respect for others.
* Works independently with minimal supervision; is dependable, self directed, and adaptable in changing environments.
* Engages stakeholders and customers through clear, professional written and verbal communication.
* Demonstrates curiosity and a commitment to continuous learning, contributing to effective problem solving and process improvement.

Salary Range: $19.50-$21.50 per hour

Grade: GGS 007

University Title: Business Support Specialist II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.