Digital Experience Analyst III

You place great value on building meaningful relationships, and you do so by leveraging your excellent interpersonal skills. You find satisfaction in helping others by offering sound advice. You make the most out of every opportunity. Bring your knowledge, skills, and abilities to us as a Technical Analyst III. You'll be positioned for a great career!

The Technical Analyst III job family is responsible for delivering superior services acting as a liaison between the line of business and IT with a focus on end user experience such as user interfacing, user flow, data flow, and/or other UI/UX strategies. Using comprehensive expertise, defining and performing analysis, design, programming, planning, implementation, and supporting of some of the most critical systems software and procedures with a focus on our long term technology road map which require technical and systems knowledge. The Technical Analyst manages plans, organizes, and controls projects which have an organizational impact as well as provides day-to-day support for complex applications systems.

Our mission is to empower our company, teammates and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units.

We thrive on quick learning, love tackling uncertainty, and chase results together. You'll dive into new domains and tools, including AI and modern delivery methods, applying what you learn right away to improve clarity, reliability, and impact. We measure success by what we ship, how we manage risk, and how well we empower each other to work smarter. If you're passionate about scaling big ideas in an agile environment and want to make your mark, this is the place for you!

* Partner with a Technical Product Owner to execute work aligned to a digital product roadmap.
* Write clear user stories and acceptance criteria, facilitate refinement sessions, and align teams on shared solution intent.
* Balance tradeoffs across business goals, user experience, technical considerations, and delivery timelines.
* Produce business and functional requirements for simple complex initiatives and support planning, testing, and deployment of solutions.
* Mentor and support other analysts through collaboration, guidance, and shared problem solving.

This level of knowledge is normally acquired through completion of (a/an) Bachelor's Degree in Information Technology or Computer Science or related field of study and / or 3-5 years of directly related experience in Technical Analysis, Data Analytics, or Bank Operations or equivalent combination of education and experience.

* Lead AI-first delivery by operationalizing AI across the SDLC to improve speed, clarity, and confidence.
* Use AI copilots/agents (GitHub Copilot, Microsoft Copilot) in day-to-day analysis and delivery.
* Experienced technical understanding of single application data flows across multiple applications, software integration, system integration, and technology used.
* Proficiency in RDBMS principles and tools, tiered environments (e.g., development, testing, UAT, production, DR), and application disaster recovery.
* Strong SQL query skills and knowledge of IT and IS standards and concepts.
* Ability to conduct fit-gap analysis and provide resolutions to moderately complex problems.
* Well-developed project management skills, including knowledge of project management methodologies, quality/testing methodologies, and IT lifecycle governance.
* Excellent collaborative skills, including oral and written communication skills to effectively represent oneself and the organization
* Demonstrated ability to establish and build healthy working partnerships with clients, vendors and peers.
* Agile & scrum experience in software development