Business Development Representative

For over 100 years, UMC has solved the region's toughest mechanical challenges. From a small heating and plumbing shop in the early 1900s, we've grown into a leading full-service mechanical partner, offering preconstruction, design-build, energy, automation, fabrication, and facility services that remove complexity and let clients focus on what they do best.

At UMC, our people are the foundation of our success. We invest in your growth through mentorship, leadership training, certifications, and education partnerships, creating an inclusive culture where hard work leads to long-term advancement. Join a team that values craftsmanship, accountability, and collaboration, and build your career here with the support to go further.

Application Process:

UMC uses an electronic application process for open positions. Required documents may include a resume, cover letter, references, and work authorization confirmation. Online assessments may be included as part of the candidate evaluation process.

Benefits Summary:

UMC offers a competitive salary and a generous benefits package, including:

1. Medical, dental, and vision insurance
2. 401(k) plan with company match
3. Health Savings and Flexible Spending Accounts
4. Company-paid life and disability insurance (STD/LTD)
5. Paid Time Off (PTO) beginning at 120 hours annually for full-time employees
6. Seven paid holidays plus one floating holiday
7. Employee Assistance Program
8. Professional development support and tuition reimbursement
9. Employee referral program
10. Wellness program and employee events

Paid Time Off:

Eligible employees begin accruing PTO on their date of hire. PTO combines vacation and sick leave, starting at 15 days per year for full-time employees.

Starting Salary Range: $95,000 - $125,000 - depending on experience

Location: Lynnwood, WA

Classification: Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview:

The Business Development Representative (BDR) is responsible for selling UMC's owner-direct offerings to key strategic customers and prospects, with a focus on achieving assigned sales and profit goals. Reporting to the Sales Manager, the BDR leads the closure and implementation of complex, high-value growth opportunities across targeted vertical markets. Customer engagement is primarily conducted through in-person meetings. This role supports the full range of UMC's Special Projects and Service offerings for owner-direct clients in Western Washington.

Key Responsibilities:

1. Customer Acquisition and Expansion:
2. Acquire new customers within an assigned territory for the Service department through prospecting, targeting, and relationship building.
3. Expand existing customer relationships by offering additional services or supporting new customer locations.
4. Represent UMC's full range of offerings, with a primary focus on:
5. Building Performance Services (Energy Star Benchmarking, Energy Star Certifications, Energy Audits, Building Tune-ups, and Building Analytics such as fault detection and diagnostics).
6. Maintenance Contracts (direct and bundled subcontractor services).
7. HVAC, Plumbing, and Lighting Projects (primarily from a building efficiency perspective).
8. Sales Process Leadership:
9. Lead the sales process and collaborate with Service team members to develop solutions and deliver proposals as needed or directed by management.
10. Customer Implementation:
11. Manage the implementation of new customers by coordinating internal resources and ensuring expectations and satisfaction are met.
12. Facilitate a smooth transition of customer responsibility to the account management team.
13. Account Planning:
14. Develop account plans for assigned customers by leading a joint planning process that identifies needs, prioritizes initiatives, and establishes clear action steps.
15. Sales Planning:
16. Create an annual sales plan, prepare for key sales calls, and develop opportunity plans using UMC's standard planning tools.
17. Customer Satisfaction:
18. Monitor service delivery and proactively address potential issues.
19. Sales Activity Management:
20. Use UMC's CRM system to document and manage all sales activities and opportunities.

Secondary Responsibilities:

1. Engage support from the Sales Manager, implementation teams, project managers, and other internal resources as needed.
2. Collaborate with the Sales Manager and Facilities Service Director to ensure customer satisfaction and resolve issues.

Required Skills and Abilities:

1. Strong organizational and time management skills.
2. Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM platforms such as Dynamics or similar.
3. Excellent customer service skills.
4. Sales capabilities such as prospecting, researching, qualifying opportunities, asking effective questions, presenting, developing account strategies, understanding customer business needs, and financial selling.

Preferred Education and Experience:

1. Bachelor's degree from an accredited institution, or equivalent training through a certified mechanical or electrical apprenticeship program.
2. Minimum of two years of experience in customer service, account management, or sales.

Required Licensing and Other Certifications:

1. Maintain a valid driver's license and satisfactory driving record.
2. Successful completion of a background check.

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.