New

Rooms Manager

Omni Hotels & Resorts
60000-65000
United States, New Hampshire, Carroll
310 Mount Washington Hotel Road (Show on map)
Jun 18, 2026
Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long. Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match. Overview: To ensure that all Housekeeping, Laundry, and/or Front Office areas are operating efficiently. Work closely with the other Rooms Managers to ensure the business needs of the resort are met. Responsibilities: Overall: * Attend and assist with the Monthly department meetings. * Sign off on payroll, ensuring all coding is accurate, PTO sheets turned in, manual time sheets turned in and detail reports are signed and turned in. * Assist with scheduling for the department. * Cover supervisor duties as needed. * Continued training of associates as needed. * Assist in performing monthly 1-on-1 staff meetings. * Facilitate evening department stand up meetings with the eveningassociates. * Assist in the interviewing and hiring process * Perform Coaching and Counseling of staff as needed. * Displays a positive, upbeat and professional demeanor with all guests and associates * Assist with all supply inventories. * Maintain property to Omni standards * Responds quickly and urgently to all guest requests * Conducts Moments of Service success checklists on a daily/weekly basis * Ensure all Safety Policies and Procedures are followed and adhered to. * Attends weekly forecast and operations meeting Housekeeping: * Primary focus on public area cleanliness and turndown service. * Manage the Supervisors and all daily operations of the team. * Daily Medallia Board is posted and Shared with Associates. * Manage the 100 point inspection process. * Monitor Medallia guest room cleanliness scores. * Conducts guestroom inspection checklist on daily/weekly basis * Conducts Rooms control to update personal preference profiles * Conducts inspections of stayover service and turndown service * Conducts inspections of public areas * Works with lobby attendants to maximize efficiency and quality of work. Laundry: * Turns on/checks for on status of the iron and makes sure it is in good operations condition (wax, etc.) * Checks all washing machines and dryers to ensure they are in good working condition. * Assign all Laundry associates to their stations when they check-in for the day * Keeps count and records of all items processed. * Personally supervises the spotting and washing of all stained linens/terry. * Recommends linen to be converted to rags when necessary. * Fills in a station with connective action if a Laundry associate is absent. * Oversees the delivery of linens to Food & Beverage and guestroom floors. * Responsible for the correct folding of all items. Sets priorities for the linen runners in loading and delivery to floors. * Inspects all linen before it leaves the Laundry. * Responsible for Laundry associate morale, absenteeism and daily production. * Responsible for proper station rotation during the day. * Responsible for communication with Housekeeping Assistant, Room Service Manager, Restaurant Manager, Convention Service Manager for all daily specials and weekly/monthly requirements. * Responsible for all monthly linen inventories * Responsible for daily/weekly/monthly payroll, chemical and assorted operating costs. * Before leaving each day, make sure all areas are clean, safe, and hazard free and linen is covered and everything is securely locked. Front Office: * Ensure registration cards are completed. * Ensure all needed reports are run. * Continually train Front Desk associates. * Communicate with department managers on continuing basis. Especially the communication with Night Audit each evening/morning. * Handle guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints. * Be very familiar with the hotel computer system for training maintenance and trouble shooting. * Complete weekly supply inventories to ensure adequate pars of such. * Complete rate discrepancy report and make needed changes. * Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. * Prepare group information sheets. * Complete check-out with balance report. * Complete credit check daily. * Complete Moment of Service Audits * Adhere to all Systems & Controls of the Front Desk and appropriate areas of responsibilities. Qualifications: * Three to Four years' experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required. * Knowledge of Opera, Kronos, and Alice are preferred * Must be able to stand and walk for an extended period of time or for an entire shift * Must be able to move, lift, carry, push, pull objects up to 50 lbs. * Must be available to work flexible hours to include nights, weekends, and holidays. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.