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Host/Hostess FT | The Owners Box

Omni Hotels & Resorts
15-15
United States, Texas, Dallas
555 South Lamar Street (Show on map)
Jun 18, 2026
Omni Dallas Hotel Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality. Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you're a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match. Overview: Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs. The Host comprehends the restaurant operation and seats our guests with a friendly demeanor keeping their expectations and the needs of the operation in mind. Responsibilities: * Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws. * Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections. * Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phone, managing reservations and table assignments, greeting guest, seating guests, explaining restaurant concepts. * Perform all side work as assigned by management including but not limited organization of restaurant host stand and guest entrance, menu cleanliness. * Responsible to adhere to all proper trash procedures. * Must retain and maintain complete knowledge of all food and beverage menu items. * Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment. * Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment. * Perform proper steps of service when seating guests. Responsible for ensuring high-quality table sets prior to seating tables. * Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. * Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience. * Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc. * Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival. * Responsible to attend daily stand-up meeting to gather relevant information prior to service. * Contribute to the cleanliness and organization of all restaurant space, FOH & BOH. * Executes all necessary instructions on Restaurant Event Orders. * Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably. * Maintain a professional, neat and organized appearance according to Omni Parker House standards. * Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident. * Attend all required department trainings and meetings. * Perform any other duties required by leadership. Qualifications: * Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business. * Prior host experience preferred. * Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. * Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. * Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. * Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. * Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure. * Must have the ability to report to work on time and when scheduled. * Must have the ability to stand and/or walk for extended periods of time. * Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance. * Must meet standards of appearance and always maintain a high level of personal hygiene. * Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. * Computer literacy to include Micros, POS systems * Must be able to obtain TABC and Food Handlers certificate upon hire Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.