Chargeback Analyst

The Chargeback Analyst is responsible for the operational execution of assigned GSK wholesaler, distributor, and vendor accounts, ensuring accurate and timely chargeback processing within a highly complex environment characterized by significant financial exposure and regulatory compliance risk. This role is critical to maintaining the integrity of contractual payment obligations, where precision and timeliness directly impact ongoing business operations and the accuracy of financial and government reporting. Adherence to GSK policies and best practices is essential to ensure compliant, controlled, and efficient chargeback payment processes while proactively mitigating downstream financial and compliance risk.

Key Responsibilities and Capabilities:

• Execute complex, judgment-driven daily chargeback payment activities with full accountability for end-to-end account management and achievement of performance metrics.
• Perform detailed validation of submitted chargeback transactions against sales data, system applications, and supporting documentation, while aggregating data to identify trends, variances, and account-level operational insights.
• Resolve discrepancies in real time, leveraging cross-functional influence and system expertise to drive data integrity and performance improvements.
• Apply advanced critical thinking, analytical expertise, and business acumen to resolve issues, enabling accurate outcomes and sustained operational excellence.
• Demonstrate strategic account ownership through advanced data interpretation and effective coordination with internal and external stakeholders.
• Serve as a key operational control point, proactively reducing downstream financial and compliance risk across audit, government pricing, rebates, administrative fees, Gross-to-Net, and Accounts Receivable (Order-to-Cash) processes.
• Leverage expert knowledge of processes and system capabilities to identify and advance system-driven improvements, including the application of Artificial Intelligence.
• Manage product lifecycle events across Pharma/Vaccines and ViiV portfolios, including launches, discontinuations, divestitures, and acquisitions, ensuring seamless operational execution.

Why you?

Basic Qualifications:

• Bachelor's degree
• 2+ years of experience in chargebacks and purchase based contracts (i.e., GPO, Federal, PHS, Physician Buying Group, Retail) preferably in a complex and fast paced environment

Preferred Qualifications:

* Demonstrated ability to consistently operate with urgency, applying sound judgment and independent thinking to quickly identify complex and nuanced issues without compromising quality.

* Self-starter with the ability to work individually and within a team environment.

* Ability to manage multiple priorities, meet strict deadlines, and clearly communicate with multiple levels of management.

* Demonstrated customer service skills and proven ability to collaborate effectively in a

matrix environment.

* Fast learner with strong problem solving and analytical skills.

* Ability to quickly master complex systems and demonstrate strong problem-solving capabilities in the use of Microsoft Office products, particularly Excel.

* Experience with revenue systems (SAP, CARS Flex/ModelN)

#LI-GSK

#GSKCommercial

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at -usrecruitment.adjustments@gsk.com

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/