IT Hardware Provisioning Specialist

(Onsite 5 Days Per Week)

IT Hardware Provisioning Specialist is responsible for receiving, imaging, configuring, tracking, and shipping company IT hardware to end users. This role supports the full device lifecycle within a provisioning or operations center, ensuring accurate inventory management, compliance with asset controls, and timely delivery of equipment to associates.

This is a hands-on, operations-focused role requiring strong attention to detail, consistency, and adherence to documented processes.

The Company is one of North America's leading sales and marketing agencies, specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of consumer-packaged goods. We support a broad range of trade channels and partner closely with our clients to deliver solutions that drive performance and growth.

Take this opportunity to join a growing organization and build your career while working with talented teams across technology and business functions.

Full Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time Off

• Image and configure devices using standard builds, install required software, and perform quality assurance prior to deployment while troubleshooting basic issues
• Maintain accurate asset tracking and inventory records throughout device lifecycle stages including receiving, staging, deployment, and returns
• Package and ship devices to end users and field locations while coordinating tracking and ensuring accurate user and asset assignments
• Process returned devices for re imaging, redeployment, or disposition in accordance with asset management standards
• Follow standard operating procedures and update tickets and asset systems while supporting compliance, audit, and reporting requirements
• Identify process gaps and support operational improvements while assisting with projects and surge support as needed

Qualifications

• 2-4 years' experience in relevant field (IT support, help desk, or operations experience preferred)
• High school education (associate degree or technical education preferred)
• Ability to use computers and learn new systems and tools
• Basic knowledge of IT hardware including laptops, desktops, and peripherals
• Strong attention to detail and accuracy in high volume work
• Ability to follow documented procedures and escalate issues appropriately
• Strong written and verbal communication skills
• Customer service orientation when supporting end users
• Strong time management and ability to meet deadlines
• Ability to work collaboratively in a team environment
• Ability to lift and handle IT equipment as required

Job Will Remain Open Until Filled

Responsibilities

• Image and configure devices using standard builds, install required software, and perform quality assurance prior to deployment while troubleshooting basic issues

• Maintain accurate asset tracking and inventory records throughout device lifecycle stages including receiving, staging, deployment, and returns

• Package and ship devices to end users and field locations while coordinating tracking and ensuring accurate user and asset assignments

• Process returned devices for re imaging, redeployment, or disposition in accordance with asset management standards

• Follow standard operating procedures and update tickets and asset systems while supporting compliance, audit, and reporting requirements

• Identify process gaps and support operational improvements while assisting with projects and surge support as needed

Qualifications

• Education Requirements: High school education (Associate degree or technical education preferred)

• Experience Requirements: 2-4 years experience in relevant field (IT support, help desk, or operations experience preferred)

• Travel requirement: No travel requirements

Supervisor Responsibility

• Direct Reports: This position does not have supervisory responsibilities for direct reports

• Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Ability to use computers and learn new systems and tools

• Basic knowledge of IT hardware including laptops, desktops, and peripherals

• Strong attention to detail and accuracy in high volume work

• Ability to follow documented procedures and escalate issues appropriately

• Strong written and verbal communication skills

• Customer service orientation when supporting end users

• Strong time management and ability to meet deadlines

• Ability to work collaboratively in a team environment

• Ability to lift and handle IT equipment as required

Environmental & Physical Requirements

Field Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment, which may include working in variable temperatures such as refrigerated areas, freezer sections and deli/bakery areas. The position typically requires the ability to spend 66%+ hours each workday performing the following activities: Engage in considerable physical activity, ability to lift, push and pull up to 50 pounds, stand on feet for long periods of time, use consumer goods products, prepare, and serve food and beverages safely as appropriate for the product demonstration.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).