BSN Operations Coordinator, School of Nursing

Working Title: BSN Operations Coordinator, School of Nursing

State Role Title:Administrative and Office Specialist III

Position Type:Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: College of Health and Behavioral Studies

Department: 100692 - Nursing DT

Pay Band:3

Pay Rate:Pay Range

Specify Range or Amount: $38,000 - $42,000

Is this a JMU only position?No

Is this a grant-funded position?No

Is this a Conflict of Interest designated position?No

Beginning Review Date:06/26/2026

About JMU:

At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
* Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
* Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
* Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
* Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
* Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The School of Nursing at James Madison University is seeking an experienced and detail-oriented individual to serve as the BSN Operations Coordinator. This position supports the comprehensive academic and administrative functions of the pre-nursing, traditional BSN, and non-traditional BSN pathways within the School of Nursing. This role facilitates program operations, manages and maintains confidential student records, ensures compliance with regulatory documentation and delivers responsive student support. The BSN Operations Coordinator promotes effective communication with internal and external stakeholders to achieve operational excellence.

Duties and Responsibilities:

* Coordinate day-to-day operational activities independently for undergraduate BSN pathways, including traditional and non-traditional programs, supporting multiple cohorts with overlapping timelines.
* Coordinate and execute student registration and orientation processes, including scheduling, logistics, and communication for virtual and in-person orientation activities.
* Coordinate clinical onboarding processes for all undergraduate BSN pathways, ensuring students complete required health, compliance, and agency-specific requirements prior to placement deadlines.
* Develop and distribute orientation schedules and onboarding timelines in collaboration with pathway coordinators and clinical agency partners.
* Maintain and monitor student health and compliance records using systems such as Typhon, TrueScreen, and MyRecordTracker, ensuring accuracy, completeness, and timely submission of required documentation to clinical agencies.
* Utilize and maintain working knowledge of external agency platforms (e.g., ACEMAPP, EXXAT) to support student onboarding and placement processes across systems.
* Utilize platforms used in the university such as SharePoint and Teams to maintain organization, tracking of work requirements, and management of documents related to the school of nursing.
* Track onboarding progress and proactively follow up with students to ensure completion of requirements, escalating concerns as needed to maintain placement eligibility.
* Support clinical placement coordination by organizing onboarding workflows, tracking student readiness, and assisting with logistics related to placement processes.
* Ensure adherence to institutional, clinical agency, and regulatory requirements, supporting program compliance and readiness for accreditation or audit review.
* Participate in meetings with clinical agency partners as needed to support coordination of placements, onboarding requirements, and issue resolution.
* Serve as a primary point of contact for students regarding onboarding, orientation, and compliance requirements; provide timely, accurate, and professional guidance.
* Serve as a liaison between the School of Nursing, students, and clinical agency partners to support efficient communication and coordination.
* Provide administrative and logistical support for School of Nursing events, initiatives, committees, and program operations.
* Deliver professional and responsive customer service to students, faculty, staff, and external partners.
* Perform other duties as assigned in support of program and operational needs.

Qualifications:

* Experience coordinating administrative or operational processes, ideally in higher education, healthcare, or a similar environment.
* Strong organizational skills with the ability to manage multiple priorities, track detailed processes, and meet deadlines accurately.
* Ability to work independently with initiative and sound judgment.
* Proficiency with Microsoft Office and ability to learn data management and compliance systems.
* Strong written and verbal communication skills.
* Ability to maintain confidentiality and apply policies and procedures with attention to detail.
* Professional demeanor with strong interpersonal and customer service skills.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.