New

Workforce Management Analyst

TEKsystems
$35.00 - $41.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, St. Louis
Jun 12, 2026
Job Description * The Workforce Management Analyst develops volume forecasts using historical data and adjusted projections to reflect anticipated internal and external trends. * Provides clear justification for forecasts through well-defined assumptions and sound business rationale. * Builds capacity plans aligned with operational budgets by applying productivity assumptions and identifying efficiency improvements within a specific business area. * Reconciles forecast inputs, assumptions, and outputs within a comprehensive workforce management model. Skills Workforce management, Workforce management software, Nice, Power BI, Qlik Sense, Excel Qualifications * Bachelor's degree or equivalent experience in related field * Prior experience with workforce management software, including Verint, NICE, or comparable platforms. * Prior experience with data visualization tools such as Power BI or Qlik Sense preferred. * 5 years of related work experience beyond degree * Demonstrates the ability to deliver accurate forecasts and capacity plans that meet service levels and annual budget targets. * Ability to model scenarios and explain tradeoffs with business partners. * Ability to perform root-cause analysis of performance gaps. * Advanced skills with Microsoft Excel. Job Type & Location This is a Contract to Hire position based out of St. Louis, MO. Pay and BenefitsThe pay range for this position is $35.00 - $41.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in St. Louis,MO. Application DeadlineThis position is anticipated to close on Jun 24, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.