New 
Customer Experience Specialist I
 American Greetings Corporation | |
 United States, Ohio, Westlake | |
 Jun 12, 2026 | |
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As this role requires on-site work out of our Creative Studios in Westlake, Ohio, we will focus on candidates who currently reside in Northeast Ohio.
The Customer Service Experience Specialist is responsible for providing a welcoming and professional experience to employees contacting the Customer Experience Center. The Specialist will utilize excellent communication skills as they assist in the resolution of a variety of different issues. These interactions build personal relationships with the Field Service Organization and our e-commerce consumers. The Customer Experience Specialist displays the ability to work independently in a diversely populated environment that is constantly evolving. The specialist must possess excellent communication skills, both oral and written, in order to respond to phone and email inquiries in a manner consistent with department expectations. ESSENTIAL DUTIES & RESPONSIBILITIES * Responding to inquiries made by Field Service representatives or customers in a manner established by department expectations * Accurately documenting all interactions and ensuring that pertinent details are added to customer cases * Utilizing all systems and websites associated with the role to properly support the caller in order to provide the essential information or situation resolution * Reviewing all Field Service and/or customer data and contact history prior to responding to the caller to ensure the highest quality service is provided | |