Team Leader Work Management Center

Reporting Location: Merrillville, IN

Way of Work: Onsite 5 days per week.

Job Summary
Drives the performance of the assigner team within the Work Management Center by providing day-to-day leadership, coaching, and support to team members. Ensures timely response and exceptional service to internal and external customers within a 24/7 dispatch center environment, supporting continuous operations and reliability of service.

Essential Functions

• Provides daily supervision, technical advice, training and information to team members.
• Plans, directs, supervises, and evaluates workflow. Coordinates work activities to meet operational requirements within a 24/7 dispatch center environment.
• Develops processes to drive consistency
• Develops team performance through guiding, motivating and training each team member to improve performance capabilities while maintaining good customer and employee relations.
• Creates an environment in which team members are actively involved in continuous improvement.
• Models and promotes effective teamwork skills through interactions with team members and other employees
• Compliance with outside regulators and internal company policies as they relate to scheduling and assigning responsibilities.
• Serviceable communications with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply to ensure a collaborative and effective link.
• Efficient distribution of workload to clerical employees.
• Departmental support systems and tools are utilized and work is coordinated among various departments resulting in effective scheduling, assigning, and data reporting.
• Management of workforce levels to ensure timely completion of all assignments, goals, objectives, and exceptional customer service.
• Effective work performance through data gathering, distribution and communication

Required Qualifications For Position

• 4-6 years' experience in Distribution Operations, or equivalent.
• Supervisory experience or proven leadership ability.
• Demonstrated skill in organizing, scheduling, and planning work to maximize operational effectiveness in a 24/7 or continuous operations environment.
• Ability to assess and make sound decisions.
• Able to travel and work extended hours
• Proficiency in basic PC applications
• CIS, work management software solutions.

Preferred Additional Qualifications for Position

• Bachelor's Degree
• Associate's Degree from an accredited college, or equivalent work experience
• Workforce scheduling experience.
• Performance and productivity analysis experience.
• Understanding of dispatch, scheduling, or assigning functions within a 24/7 dispatch center or similar continuous operations setting.
• Experience leading or participating in continuous improvement initiatives, including process mapping, root cause analysis, and performance optimization.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.comor 1-888-640-3320

E-Verify

NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster(English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster(English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

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