Performance Assurance Services Manager

For over 100 years, UMC has solved the region's toughest mechanical challenges. From a small heating and plumbing shop in the early 1900s, we've grown into a leading full-service mechanical partner, offering preconstruction, design-build, energy, automation, fabrication, and facility services that remove complexity and let clients focus on what they do best.

At UMC, our people are the foundation of our success. We invest in your growth through mentorship, leadership training, certifications, and education partnerships, creating an inclusive culture where hard work leads to long-term advancement. Join a team that values craftsmanship, accountability, and collaboration, and build your career here with the support to go further.

Application Process:

UMC uses an electronic application process for open positions. Required documents may include a resume, cover letter, references, and work authorization confirmation. Online assessments may be included as part of the candidate evaluation process.

Benefits Summary:

UMC offers a competitive salary and a generous benefits package, including:

1. Medical, dental, and vision insurance
2. 401(k) plan with company match
3. Health Savings and Flexible Spending Accounts
4. Company-paid life and disability insurance (STD/LTD)
5. Paid Time Off (PTO) beginning at 120 hours annually for full-time employees
6. Seven paid holidays plus one floating holiday
7. Employee Assistance Program
8. Professional development support and tuition reimbursement
9. Employee referral program
10. Wellness program and employee events

Paid Time Off:

Eligible employees begin accruing PTO on their date of hire. PTO combines vacation and sick leave, starting at 15 days per year for full-time employees.

Starting Salary: $130,000 - $180,000; depending on experience

Location: Lynnwood, WA

Classification: Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview

The Performance Assurance Services (PAS) Group Manager is responsible for day-two customer success functions through continuous improvement that supports successful project delivery and a seamless transition to ongoing service, maintenance, and Measurement & Verification (M&V).

The PAS Manager oversees QA/QC, installation verification, TAB, equipment startups (mechanical and plumbing), commissioning support, warranty tracking/response, initial service agreement handoff, recommissioning, analytics support, and M&V. This role also manages startup technicians, TAB technicians, and the Quick Reaction Team (QRT), and provides qualified factory startup services for third-party vendors.

Collaboration is crucial in this role, as it requires working closely with our Service Group, Construction Operations, all Lines of Business, Project Management, our Engineering teams, third party commissioning agents, and public and private clients. The manager will be responsible for establishing policies, procedures, standards, workflows, and training programs to ensure safe, consistent, and efficient performance assurance across all projects and deliverables.

Key Objectives / Directives:

1. First things first, take care of our employees and existing clients
2. Ensure profitability
3. Ensure predictable business
4. Ensure scalability

Key Responsibilities

Customer & Stakeholder Coordination

1. Acts as a single point of contact coordinating services for internal and external customers.
2. Serve as a liaison between field teams and internal departments to resolve issues, escalate risks, and maintain communication.
3. Run weekly Service turnover/coordination meetings to track current and future Service scopes and provide status updates.

Sales Support, Estimating, Proposals & Change Management

1. Support UMC sales during project planning and estimating; provide quotes to project teams.
2. Develop and implement estimating standards and practices for the group.
3. Draft and deliver proposals to internal and external customers.
4. Track and deliver change order proposals and change orders.

People Leadership & Resource Management

1. Provide direct supervision, guidance, and performance management for startup technicians, TAB technicians, and the Quick Reaction Team (QRT).
2. Provide resource scheduling, prioritization, tracking, and dispatching for all group resources.
3. Monitor staffing levels and identify needs for hiring, cross-training, or reallocation of resources.
4. Help forecast resource needs for upcoming projects and develop short- and long-term staffing plans.
5. Work with HR to support recruitment, onboarding, and workforce planning.
6. Support employee growth through coaching, technical training coordination, and career development planning.
7. Coordinate with appropriate teams to ensure light-duty or modified-duty assignments are managed appropriately when needed.

Operational Structure, Strategy & Continuous Improvement

1. Deliver best-in-class services.
2. Develop a clear operational structure for the PAS group, ensuring alignment with organizational goals.
3. Evaluate and implement best practices to increase efficiency, reduce rework, and improve optimization of systems and practices.
4. Recommend organizational placement, workflow enhancements, and operational adjustments based on business needs.
5. Identify gaps in tools, training, staffing, or processes and propose improvement strategies.
6. Partner with leadership to ensure PAS supports broader financial, operational, and strategic priorities.

Project Delivery Oversight (QA/QC, IV, TAB, Startups, Commissioning, Warranty)

1. Ensure tasks are completed safely, compliantly, and in accordance with project specifications and internal standards.
2. Coordinate with project managers, service teams, and construction operations to align group activities within project timelines.
3. Develop, implement, and refine QA/QC / IV, startup checklists, TAB documentation standards, warranty, service agreement hand-off, commissioning, re-commissioning, analytic support, and M&V procedures, forms, and reports.
4. Review specifications and submittals and provide input and feedback to project teams during the equipment selection and procurement phase.
5. Review installation plans and confirm the field team has all relevant information to support effective project outcomes.
6. Monitor ongoing installation (UMC and other contractors) to ensure a smooth pre-start checklist process.
7. Provide periodic QC checks of overall installation to avoid surprises and setbacks during startup.
8. Coordinate mutually agreeable tasking lists to streamline startup, warranty, and service agreement activities.
9. Track deficiency aging and drive closure to achieve zero acceptance-blocking deficiencies at turnover.

Vendor & Subcontractor Management

1. Provide qualified factory startups for third party vendors.
2. Coordinate with third-party vendors to meet all startup/commissioning/certification requirements as requested by internal clients.
3. Subcontract and deploy third-party vendors as required to provide best-in-class support for the group's deliverables.
4. Understand third-party vendor scopes and responsibilities and document and communicate deficiencies, warranty calls, and potential back-charge scenarios.

Documentation, Data & Knowledge Management

1. Maintain accurate records throughout all processes and ensure all deficiencies are tracked to conclusion.
2. Establish a master database of all equipment installed by UMC across all projects, locations, facilities, sites, and customers.
3. Populate the database for each project to log and gather all information related to project equipment (assets).
4. Capture and catalog all measurements, checklists, photos, logs, and more during group activities on any given project.
5. Facilitate the turnover/handoff of all documentation captured to internal and external customers, including the Owner Direct team, to support future service, warranty, and maintenance work.
6. Build and maintain corporate knowledge for standard and specialty mechanical equipment vendors and manufacturers.

Safety, Compliance & Warranty Risk Management

1. Promote a strong safety culture and ensure all team members follow safety protocols and regulatory requirements.
2. Facilitate protection of warranty rights through oversight of storage, maintenance, installation, startup, and commissioning.

Financial & Productivity Management

1. Establish budgets for tracking and monitoring productivity and job cost forecasting.

Training & Enablement

1. Periodically train technicians, foremen, and PMs on issues related to equipment selection, installation, startup, and performance.

Secondary Responsibilities:

1. Develop and maintain client relationships.
2. Conduct regularly scheduled one-on-one meetings with direct reports.
3. Maintain an active program for recruiting, hiring, and training field technicians in collaboration with the Service Superintendent and Service Project Superintendent.
4. Evaluate and implement tools and software to improve delivery and operational efficiency.
5. Participate in job site visits with various UMC sales teams, foremen, and technicians.
6. Manage, review, and approve timecards, expense reports, and productivity reports.
7. Manage and approve time-off requests.

Required Skills and Abilities:

Customer & Stakeholder Coordination

1. Strong customer coordination/communication skills.
2. Strong written and oral communication skills.

Technical Expertise (HVAC, BAS/DDC/EMS, MEP Systems, Commissioning)

1. Strong knowledge of DDC, BAS, and EMS systems and capabilities.
2. Strong knowledge of system design and operations of mechanical, piping, and plumbing systems.
3. Strong HVAC equipment/service knowledge.
4. Deep mission-critical commissioning experience (MEP + controls + equipment), strong leadership, and familiarity with the full commissioning lifecycle; certifications.

People Leadership & Culture

1. Ability to lead and foster a positive working environment.
2. Strong work ethic - results driven.

Planning, Organization & Multi-Project Execution

1. Multi-project management skills.
2. Advanced organizational and time management skills.
3. Ability to manage multiple priorities with precision and professionalism.
4. Attention to detail.

Technology & Productivity Tools

1. Advanced computer skills including MS suite of products (Word, Excel, Visio, PowerPoint).
2. Preferred working knowledge of Smartsheet, Viewpoint, Autodesk Construction Cloud (ACC), Office 365, SharePoint, TrackVia, Vista, Quick-Pen, Blue Beam (Adobe), and competency in applications of various types (IoT).

Supervisory Responsibility:

1. Start-up Technicians
2. TAB Technicians
3. QRT Technicians
4. Project Coordinator

Preferred Education and Experience:

1. 10+ years of experience in HVAC, building automation, mechanical systems, plumbing systems, refrigeration systems and construction startup/commissioning roles.
2. QA/QC certification(s) as CQM or equivalent.
3. Certified Commissioning Authority (CxA) from the AABC Commissioning Group (ACG) or the Certified Commissioning Professional (CCP) or equivalent.
4. Various equipment factory certifications and training.
5. Controls system certification(s) such as Distech, Honeywell, JCI, Alerton, or Siemens.
6. Electrical Administrator in Washington state.
7. Leadership or supervisory experience.

Required Licensing and Other Certifications:

1. Maintain a valid driver's license and satisfactory driving record.

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.