AI Strategy & Enablement Service Delivery Analyst

The Regional Administration Division is accepting applications for an AI Strategy and Enablement Service Delivery Analyst. The position services as a bridge between business and operations computer systems and centralized information systems.

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 20 years ahead for the future of the metropolitan area and provide regional parks and trails, transportation, wastewater, and housing services.
More information about us on our website.

We are committed to hiring and supporting a diverse workforce that reflects the communities we serve.

Information Services is the central IT department supporting all divisions of the Metropolitan Council. Our 140 team members provide technology, practices, and innovative solutions that enable the core services of the Council.

How your work would contribute to our organization and the Twin Cities region:

The AI Strategy & Enablement Service Delivery Analyst serves as the central bridge between the Metropolitan Council's strategic AI initiatives and operational execution. In this role, you will go beyond traditional requirements gathering to act as a primary coordinator for AI governance, policy, and workforce readiness. You will analyze business needs across the organization to identify where AI can facilitate meaningful outcomes while ensuring all technical solutions align with ethical, legal, and security standards.

AI Strategy Coordination:

• Facilitate the AI Strategy Meeting; manage stakeholder coordination, maintain agendas, and track action items to ensure alignment with organizational goals.

• Assist in developing and maintaining the AI Strategy Policy. Ensure all AI adoptions comply with established ethical and security frameworks.

• Analyze departmental workflows to identify high-impact opportunities for AI integration. Translate these business needs into functional requirements for AI tool selection.

• Facilitate the AI Community of Practice (CoP). Act as a functional resource by sharing internal use cases, best practices, and success stories across the organization.

• Conduct ongoing research into emerging AI tools. Partner with IT Asset Management to coordinate AI license procurement and lifecycle management.

• Develop and deliver specialized end-user training for the organization's standardized AI toolset, ensuring workforce readiness and proficiency.

• Assist other IS teams with general process improvement or management outside the immediate AI scope.

• Work with other IS teams or business units, develop and facilitate AI pilot programs to improve AI awareness and technical capability, and accelerate adoption of AI tools.

Any of the following combinations in completed education (degree with major coursework in business administration or field related to the position) and experience (in business administration or AI Strategy & Enablement or related experience).

• Bachelor's degree with three (3) years of experience.
• Associate degree with five (5) years of experience.
• High school diploma/GED and seven (7) years of experience.

• Requires the skill to provide basic client services to the public and other agencies within the organization. Requires tact, courtesy and cooperation in dealings with others where the primary purpose is the exchange of information. Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees.

• Intermediate to advanced proficiency in Microsoft 365 (Word, Excel, Access, PowerPoint).

• Familiarity with Enterprise AI tools (e.g., Copilot, ChatGPT Enterprise, or Gemini) and the ability to learn and train others on new interfaces quickly.

• Skilled in workflow analysis, simplification techniques, and the use of reporting tools (e.g., Crystal Reports, Power BI) to track AI adoption metrics.

• Experience in drafting or interpreting internal policies regarding the secure and compliant use of emerging technologies.

• Service management concepts and delivery of IT service or previous Service Management experience.

• Customer Focus: Shows inquisitiveness about customer needs, learns customer requirements and delivers effectively.
• Values Differences: Learns from and shows interest in working with people who have different perspectives, backgrounds, and/or styles.
• Instills Trust: Displays consistency in what is said and done and shows honesty and candor when working with others.
• Action Oriented: Confirms what needs to be done and does it. Displays a can-do attitude and enthusiasm.
• Communicates Effectively: Listens and responds openly to others' insights, advice, and instruction. Speaks with an appropriate amount of detail.
• Being Resilient: Remains calm and objective in emotional or stressful situations. Stays focused on tasks despite disruptions or obstacles.

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage and support staff in contributing to a dynamic work culture that improves the Council's ability to serve the region.
• We encourage and support staff in bringing the full range of experiences and identities that define them to the workplace.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

Union/Grade: AFSCME/Grade G
FLSA Status: Exempt
Safety Sensitive: No
Full Salary Range: $39.41 - $63.91 hourly / $81,973 - $132,933 annually

Work Environment: Work is performed in a standard office setting.

The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility.

What steps the recruitment process involves:
1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make false statements or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.