Child Support Specialist - Intake/Financial/Enforcement

Status: Full Time, Non-ExemptStarting Wage Range: $28.08/hr. - $30.94/hr. Department: Child SupportPosition Open Until Filled - Application Review Date: June 19, 2026Please submit Resume and Cover Letter with application *Proficient in KIDS & WiKIDS*

Dodge County offers a generous benefits package including:

• Paid Time Off (PTO) - available for use after 30 days of employment
• 10 observed paid holidays
• Health, Dental, Vision Insurance
• Health Savings Account (HSA) - with employer contributions - HRA
• Life insurance, Long-term disability, Short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) - an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

ESSENTIAL FUNCTIONS

1. Initiate new cases by creating new files and reopening files based on public assistance, substitute care benefits, kinship care benefits, non public assistance cases, guardian ad litem cases and child support IV-D applications. Responds to inquiries as it relates to case set up of files in the Child Support Agency and on Kids Information Data System (KIDS).
2. Evaluate and process data in a timely manner facilitating case initiation, file preparation and file maintenance.
3. Enter and interpret incoming financial and non-financial Court orders for proper entry into KIDS (Kids Information Data System). Performs account reconciliations, refunds and adjustments to accounts. Process Income Withholding Orders. Process online adjustments to the State. Follow up on cases when accounts modified and assess if case charged correctly. Determine if cases should be closed based on federal case closure criteria.
4. Review reports and worklists relevant to intake of case and financial management. Monitor suspense report to assure money is disbursed to the appropriate account(s). Completes balance adjustments and retrieves KIDSTAR payment images upon request.
5. Initiates new cases upon receipt of NIVD applications or Court orders for maintenance/child support obligations.
6. Investigate, correct and adjust posting errors.
7. Reconciles and maintains accounting and clerical records for Child Support bank account.
8. Balances cash drawer and prepares coupons sent with checks to WI SCTF (Wisconsin Support Collections Trust Fund). Serves as backup to make department deposits to County Treasurer.
9. Identifies and forwards payments received at the Child Support Agency to WI SCTF.
10. Testifies as to payment records at Court hearings when required. Maintains/destroys financial records per county policy. Reviews, researches and assesses applications received or referrals for determination of child support or medical support orders and enforcement.
11. Drafts, composes, enters and processes legal documents such as Motions/Affidavits, Stipulations, Judgments/Orders, Order to Show Cause, Warrants and Income Withholding Orders as required to establish and enforce child support.
12. Documents contacts, correspondence and records all actions taken for each case in KIDS in accordance with the Bureau of Child Support.
13. Reviews and interprets financial information to determine appropriate child support obligations pursuant to Wisconsin State statutes and child support guidelines. Determine availability of medical insurance.
14. Attends court hearings, takes notes, and testifies if summoned.
15. Negotiates settlement agreements with parents and attorneys. Discusses stipulating to a medical support and/or child support order prior to scheduled court date, including other orders necessary to provide a full range of enforcement services.
16. Prepares necessary legal documents for scheduled Court hearings. Reviews orders following hearing and prepares income withholding order.
17. Prepares legal documents for interstate enforcement and establishment. Works with other states, facilitating enforcement and establishment.
18. Conducts investigative activities to locate absent parents.
19. Monitors and enforces child support orders and payment records to ensure compliance of child support guidelines.
20. Communicates with clients, attorneys, employers, and other related persons regarding case concerns via telephone or in office.
21. Processes appropriate reviews of Court orders, confirming relevant items such as shared-time placement, split custody and serial family payers and bringing to resolution by Stipulation or Court hearings.
22. Implements and maintains administrative lien process, account seizure and alternative payment plans.
23. Evaluates and processes monthly performance reports.
24. Maintains case files in KIDS, e-filing and electronic files in office.
25. Close cases based on Federal closure criteria.
26. Provides backup assistance to other department personnel as needed.
27. Other duties as assigned.

REQUIRED JOB COMPETENCIES

• Knowledge and ability to enter and/or retrieve data in the State of Wisconsin Kids Information Data System (KIDS), and other systems, such as, but not limited to CARES/CWW, DOT, CCAP, DIHLER, Vital Records, CLEAR, and various state department policy and procedures.
• Knowledge of bookkeeping procedures and ability to handle money.
• Knowledge of standard accounting principles and practices.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
• Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
• Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
• Ability to handle sensitive interpersonal situations calmly and tactfully.
• Ability to maintain professionalism at all times.
• Ability to maintain effective working relationships with individuals within and outside the organization.
• Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.

PHYSICAL AND WORK ENVIRONMENT

• This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
• Work has standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
• Work is generally in a moderately noisy office setting.
• May require dealing with persons who are hostile or aggressive, posing threatening conditions.

Dodge County is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Accessibility Accommodation for Applicants

Bachelors (preferred)
Associates of Accounting (required)

Experience with reading and interpreting income tax forms, health insurance policies, financial accounts and legal forms. (preferred)
Appointment will be conditional upon successful completion of the following pre-employment checks:
oCriminal background check
oFingerprinting with a search of local, state, and national fingerprint records (required)
Experience in civil legal process, general accounting and direct contact with the general public. (required)
Previous Child Support Program work experience including KIDS, CARES and WiSACWIS data systems. (required)
Experience reviewing and interpreting court orders. (required)
Previous work experience must include direct contact customer service. (required)
Associates degree in business, accounting, legal services or other related area with two (2) years' experience in legal, business, financial setting or related experience. Equivalent combination of education and experience which provides necessary knowledge, skills, and abilities may be considered. (required)