PAYMENT RECONCILER

BID/JOB ANNOUNCEMENT

Payment Reconciler

Department of Finance

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $51,936

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNITS 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago."

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59 pm CDT on 06/25/2026

Under general supervision, reconciles daily cash summary reports to ensure the accurate processing of payment transactions and the proper crediting of customer accounts; and performs related duties as required.

ESSENTIAL DUTIES

* Creates NSF cases for Chargebacks, ACH, and paper check return payments

* Responds to Refund Application requests in a timely manner for both ACH and credit cards; ensures proper documentation and management approval are obtained to credit customer accounts accurately and adjusts revenue accordingly.

* Responds to daily Credit Card Chargebacks, retrievals, and American Express inquiries.

* Reconciles monthly Chargeback and retrieval activity for the City's Collection Vendors

* Prepares the American Express Monthly Chargeback Report

* Responds to suspense payment items and attends to the Payment Processing Customer Service line.

* Reviews daily summary reports of revenues collected and reconciles against source documents and payment records.

* Reviews requests from customers and makes adjustments to payment and account records as needed

* Participates in special projects and ensures completion according to instructions.

Additional duties may be required for this position

Location: 2 N. LaSalle Street, Suite 1230

Days: Monday - Friday

Hours: 9:00 AM - 5:00 PM

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

Two years of progressively responsible customer service, cashiering, or clerical experience, or an equivalent combination of training and experience

SELECTION REQUIREMENTS

This position requires applicants to successfully pass a skills assessment test and complete an interview. Test results will be sent out by the Department of Human Resources after they have been analyzed and compiled. The candidates who receive a passing score on the skills assessment test will be invited to interview for the position. Candidate(s) receiving a passing score on the test and possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview.

Desired skills:

• Previous experience in cashiering payment reconciliation
• Previous experience with credit card chargeback and retrieval functions
• Previous customer service experience

• Proficiency using Microsoft Office with emphasis on Microsoft Word and Excel

For Information on our employees' benefits, please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure, visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state, and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview or employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates, to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices, click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor