Sr. Claims Representative (General Liability - Bodily Injury & Property Damage)

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

The position independently manages a portfolio of moderate to complex personal and commercial auto, General Liability Bodily Injury (GL BI), and General Liability Property Damage (GL PD) claims from initial assignment through resolution.

The internal deadline to apply is 06/17/26. External applications will be accepted on a rolling basis while the position remains open.

This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

Summary of Responsibilities

The position independently manages a portfolio of moderate to complex personal and commercial auto, General Liability Bodily Injury (GL BI), and General Liability Property Damage (GL PD) claims from initial assignment through resolution. This includes conducting thorough investigations, analyzing coverage and liability, evaluating damages, establishing appropriate reserves, and negotiating settlements with insureds, claimants, and attorneys. The role is responsible for proactive file management, preparing and presenting claims to authority committees, drafting reservation of rights and denial letters, and ensuring all activity is documented accurately while delivering a high level of customer service and adherence to departmental guidelines.

Preferred Experience and Skills

Proficiency with computers and current technology
• Prior experience handling large and complex claims
• Oral and written communication skills
• Interpersonal skills
• Negotiation and problem-solving skills

Preferred Education and Training

• Bachelor's degree in Business, Insurance, or related field
• Associate in Claims designation
• CPCU coursework or other continuing education designation
• Licensed in all states West Bend writes business

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The salary range for this position is $68,000-$90,000.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.