Dynamics 365 Functional Consultant - Marketing

Dynamics 365 Functional Consultant - Marketing

Consultant II

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at UST.com.

You Are:

We are seeking a skilled Dynamics 365 Functional Consultant - Marketing to lead the implementation and optimization of Dynamics 365 Customer Insights / Marketing (Customer Journeys) solutions. The role involves working closely with business stakeholders to design, configure, and deliver end-to-end marketing automation and customer engagement solutions.

The opportunity:

* Business Analysis & Requirement Gathering

* Engage with marketing stakeholders to understand campaign strategies, customer engagement models, and business objectives

* Solution Design & Configuration

* Configure Dynamics 365 Marketing / Customer Insights features:

* Customer journeys

* Campaign Management & Demonstration

* Conduct solution demos showcasing marketing automation capabilities

* Validate campaign flows, segmentation logic, and engagement strategies with stakeholders

* Implementation & Delivery

* Support end-to-end D365 Marketing implementations

* Collaborate with technical teams for integrations (CRM, third-party marketing tools, customer data platforms)

* Testing & Deployment

* Define and support UAT scenarios for marketing campaigns and journeys

* Ensure quality validation of segmentation, triggers, and communication workflows

* Training & Adoption

* Conduct training sessions for marketing users and business teams

* Prepare user guides, campaign playbooks, and knowledge materials

* Stakeholder & Communication Management

* Act as liaison between marketing teams and technical teams

* Provide consulting on digital marketing transformation using D365

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

* Strong experience in Dynamics 365 Customer Insights / Marketing module

* Hands-on experience with:

* Customer journeys & segmentation

* Email campaign management

* Lead management & scoring

* Good understanding of marketing automation and digital marketing processes

* Technical Exposure (Preferred)

* Knowledge of:

* Power Platform (Power Automate for campaign workflows)

* Dataverse & data models

* Integration with tools like LinkedIn, Adobe, or other marketing platforms

* Understanding of data integration and customer data platforms

* Experience & Qualifications:

* 10 + years of experience in Microsoft Dynamics 365 (CRM/CE)

* Minimum 4+ end-to-end implementation projects in Marketing / Customer Insights

* Bachelor's degree in Engineering / IT / Business or related field

* Preferred Certifications

* MB-210 / MB-280 (Customer Engagement / Sales / Marketing exposure)

* PL-200 (Power Platform Functional Consultant)

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Florida

Compensation Range : $102,000-$153,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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