Member Solutions Repossession Specialist

Collections at WSECU is different than what you might expect! Our goal is to provide financial solutions to assist members during life-changing situations-this is why we're called "Member Solutions." In this role, you will be integral to the financial health of our members and the credit union as a whole. As a Member Solutions Repossession Specialist, you'll have the opportunity to work on a team that truly cares.

What your day may include:

• Ensuring all pre & post repossession notices are sent in accordance with local and state laws
• Assigning vehicles to approved repossession agents to include tracking and follow up for timely location of the collateral
• Ensuring proper file maintenance is placed on the account at the time of assigning the repossession and at the time the vehicle is repossessed.
• Disposing of repossessed collateral via auto auctions
• Ensuring timely receipts of all proceeds of sale
• Processing and collecting insurance claims and refundable contract premiums including primary insurance, Gap insurance, service contracts, and other source of revenue available on assigned accounts
• Managing WSECU's collateral portfolio while focusing on aging accounts within the repossession queues
• Monitoring the results of all repossession agents, auctions, and insurance companies to insure maximum recovery values for WSECU
• Obtaining and negotiate flexible and attainable payment options for borrower(s).
• When needed be ability to cross sell other Credit Union Products for resolution.
• Maintaining a scorecard percentage of 85% or higher each month

What you bring to the team:

• Minimum two (2) years financial institution experience
• Minimum two (2) years consumer collection experience
• Minimum one (1) year repossession and skip tracing experience
• Knowledge of lending and financial regulations (FDCPA, FCRA and SCRA)
• Tactful, effective communication skills (listening, speaking, writing)
• Ability to communicate information with emotional people in a positive and diplomatic manner over the telephone.
• The ability to form recommendations with clear and concise written support
• Ability to calculate interest rates and percentages and to research and solve numeric discrepancies

Competitive Base Pay: $27.25 - $40.88 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package

• The target starting pay for this position is $27.25 - $34.06 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.
• The range above allows our employees room for growth through annual merit and other pay increases during their tenure in the position.

Position location: 330 Union Ave, Olympia WA. Employees must reside and perform all work in the state of Washington. This is a work from home/hybrid position with the exception of occasional on-site training, meetings and specific organization events.

When you'd work: Monday - Friday, 8:30 am - 5:30 pm. Full time minimum 40 hours per week with scheduling flexibility to meet service needs for this non-exempt position

Working from home/hybrid requirements:

• Reliable, high-speed home internet connection
• Private, confidential workspace, away from distractions and other people
• Suitable desk/surface and desk chair

Perks: Here are a few benefits and perks we offer:

• Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
• Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
• Part-Time employees accrue general leave, on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts
• And, you get to work with some awesome people!

WSECU was named to the Forbes Best-In-State Credit Unionlist in 2025, making us the only credit union in Washingtonto earn this recognition five years in a row!

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We champion our employees' unique differences because we believe diversity is critical to the success of our members and the communities we serve. We're proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.

Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 360-754-2118 or email us for assistance.