Sr Product Owner - Retail Channel Experience

IMPACT YOU'LL MAKE

As a Sr. Product Owner, you will shape and deliver the technology experiences that power BECU's retail channel-helping members access, grow, and manage their financial lives. You'll own the strategy, roadmap, execution and ongoing evolution of retail systems across branches, video banking and lending solutions. ensuring seamless experiences no matter how members engage. Working at the intersection of business and technology, you'll translate real member and team member needs into scalable, impactful solutions. Your leadership will help modernize processes, reduce manual work, and drive continuous improvement across the member and employee experience. Ultimately, you'll play a key role in enabling BECU's growth and delivering meaningful value to members.

To join our dynamic team, we require candidates to be residents of WA, CA, VA, NC, OR, ID, AZ, TX, GA, or SC. If you're located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays.For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote with the expectation of quarterly travel to the Tukwila Financial Center. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

WHAT YOU'LL DO:

• Product Strategy & Vision: You'll define, own, and communicate the product vision, strategy, and roadmap for retail channel systems-ensuring alignment across technology, business, and leadership teams.

• Retail Channel Ownership: You'll oversee systems supporting branch experiences, lending solutions, and video banking, ensuring they are maintained, enhanced, and continuously improved to meet evolving member needs.

• Backlog & Prioritization Leadership: You'll manage and prioritize the product backlog, balancing "keep the lights on" (KTLO) work with enhancements and strategic initiatives to maximize impact.

• Agile Delivery Execution: You'll translate business needs into user stories and acceptance criteria, guide delivery teams, and accept completed work-ensuring high-quality outcomes aligned to expectations.

• Cross-Functional Partnership: You'll act as a connector across teams-partnering with business leaders, product teams, tech teams, and vendors to align priorities and drive execution.

• Vendor & System Management: You'll manage vendor-supported systems and relationships, ensuring performance, reliability, and alignment with BECU's goals.

• Optimize Performance & Outcomes : You'll identify gaps, inefficiencies, and manual processes, then break down complex problems into actionable solutions that improve workflows and scalability.

• Planning & Delivery Coordination: You'll lead and participate in quarterly planning, capacity discussions, and roadmap alignment to ensure successful delivery across initiatives.

• Champion Member & Employee Experience You'll incorporate feedback and insights from frontline teams and members to continuously refine product capabilities and resolve complex issues or escalations.

• Team Leadership & Enablement: You'll mentor junior team members and foster knowledge sharing to strengthen team capabilities and support long-term growth.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• The opportunity to own high-impact products that directly shape member experiences across BECU's retail channels

• A role with both strategic influence and hands-on execution, giving you end-to-end product ownership

• The chance to drive modernization and automation, reducing manual processes and improving scalability

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's degree or equivalent experience in a technology, business, or closely related discipline required.

• 7 years of related functional experience in product ownership, project management, or development roles.

Desired Qualifications:

• Advanced degree preferred.

• Expert knowledge with agile and scrum preferred.

• 5 years of experience developing user stories and domain experience.

• Research skills required.

• Leadership and negotiation skills required.

• Demonstrated experience managing and maintaining vendor relationships required.

• Product Owner certification preferred.

• Proven ability to self-direct and identify business and customer needs and opportunities, overcome barriers, and formulate solutions with minimal supervision required.

• Writing and editing skills combined with strong presentation and public speaking skills required.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU?