Program Manager

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.

Why This Role Matters

The Program Manager provides support, assistance, and guidance to individuals with disabilities to enable the individual to develop skills and enhance their ability to engage with their community. This position is responsible for overseeing individual services to consumers receiving Day Support services, supervising program services staff, and facilitating compliance with regulations and standards for DMAS, DBHDS, CARF, DOL, HIPAA, contractual requirements, and federal, state, and local laws and regulations. This position promotes best practice services consistent with the philosophy of social role valorization and oversees all assessments and plan development for long-term support in Day Support. The Program Manager performs rehabilitation, counseling, case management, and support for assigned consumers and develops, implements, and documents individual service plans, provides direct supervision to Program Services Specialists (PSS) and Program Services Assistants (PSA), and serves as the primary point of contact with consumers, families/caretakers, case managers, and counselors from the Community Services Boards.

What You Will Do

Assessment & Service Planning

• Conduct intake, assessment, and long-term support planning; complete assessment, intake, referral, and discharge process
• Coordinate, lead, and develop Individual Service Plans (ISP) following PCP practices, DMAS, and DBHDS regulations and Didlake policies; oversee Quarterly reports and daily/weekly documentation

Service Delivery & Consumer Support

• Deliver Day Support services in compliance with HCBS Settings Regulations, including community integration, individual choice, rights, autonomy, and person-centered planning requirements
• Addresses a holistic spectrum of the consumer's life including employment, medical, housing, psychiatric/psychological, behavior management, education, finances, legal issues, daily living skills, assistive technology, therapies, and social/recreation
• Educates consumers on service/employment options and promotes choices that maximize community integration
• Provides direct support to consumers, including group training, community outings, and personal care; links services and supports to maximize outcomes

Coordination & Communication

• Coordinates and facilitates interdisciplinary team meetings and maintains regular contact with support teams including family, residential providers, CSB Support Coordinators, and Physicians
• Serves as contact for community resources and communicates employee and consumer-related issues to the Director of Community Services or designated management

Monitoring & Compliance

• Collects, writes, and maintains data and documentation in accordance with DMAS, DBHDS, CARF, DOL, and HIPAA standards and Didlake policies
• Audits consumer records and provides continuous review of consumer progress through data review, observation, and collaboration with staff and supports
• Coordinates authorizations and implements clinical reports/orders in accordance with regulatory requirements and Didlake policies

Program Operations & Leadership

• Oversees daily operations including consumer activity schedules, staff assignments, and implementation of service plans and training
• Maintains employee and consumer time records in eTime or WFM and monitors Medicaid and CSB funding utilization
• Provides reports, program evaluation data, and outcome measurements as required
• Provides management, training, and support to staff and consumers; fosters teamwork and coordinates with HR on staffing and employee relations
• Participates in budget development, committees, and staff meetings

Advocacy, Safety & Training

• Promotes consumer rights and responsibilities and provides crisis intervention
• Follows safety protocols including use of personal protective equipment and cleaning/disinfecting program sites and vehicles
• Completes and maintains all required Didlake training