Administrative Assistant - Customer Experience

Datawatch Systems Inc. is seeking an experienced Administrative Assistant for our Customer Service department. This position is full-time, in-person in our Bethesda office. The Assistant will work with internal departments and customers to update and maintain customer accounts including decommissioning accounts.

Pay rate is $19/hour plus benefits and paid time off. All applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/D/V

Location: Bethesda, MD
• Travel: no travel
• Salary Range: $19/hour

• Coordinate between the Customer Service, Sales and Billing departments to update customer acounts to result in accurate billing
• Process customer's changes related to their account
• Respond to billing inquiries from customers and internal departments in an efficient and professional manner
• Deactivate accounts across multiple systems at the direction of Customer Service Representatives
• Identify and communicate customer problems regarding billing
• Audit customer accounts to uphold integrity of their access control data
• Prepare and distribute weekly and monthly reports for upper management
• Review customer contracts to respond to customer inquiries
• Assist other Installation Programmers when time permits
• Support additional customer service and sales department projects

• High school diploma or equivalent
• Excellent written and verbal communication skills
• Proficient in Excel and Outlook
• Works well with others at all levels of the company
• Demonstrates initiative
• Possess excellent time management skills and ability to prioritize tasks
• Desire to become familiar with and competent invarious aspects of the access control business
• Some experience with Infor is a plus