NCI Surveyor

Qlarant is seeking detail-oriented, professional Surveyors for this role to conduct National Core Indicators (NCI) surveys with people receiving services through South Dakota's HCBS waivers. These Surveyors should be located in or near Sioux Falls, Rapid City, Pierre, Aberdeen or Brookings/Huron South Dakota. Surveyors will be responsible for conducting both NCI- Intellectual and Developmental Disabilities (NCI-IDD) and NCI- Aging and Disabilities (NCI-AD). Surveyors play a key role in gathering person-centered data that support statewide quality improvement and helps support the state of South Dakota in understanding from the personal perspective if services meet the needs, preferences, and experiences of participants.

Responsibilities

• Conduct in-person, telephonic, and virtual NCI surveys with people using HCBS services in South Dakota.
• Follow all NCI and Qlarant protocols to ensure accuracy, consistency, and confidentiality.
• Schedule and complete assigned surveys within designated timeframes.
• Engage respectfully with participants, using active listening, and clear communication
• Document responses accurately and enter data into the required electronic survey platform.
• Maintain participant privacy and comply with HIPAA and all applicable state and federal requirements.
• Report any concerns, inconsistencies, or required followups to the Qlarant project team.
• Attend required training sessions and quality assurance meetings.
• Travel within assigned regions of South Dakota as needed.

Qualifications

• Bachelor degree with at least one year of experience working with older adults or people with disabilities or, Associate degree with at least two years experience working with older adults or people with disabilities
• Experience working with older adults and people with disabilities including intellectual or developmental disabilities.
• Strong interpersonal communication skills and the ability to build rapport with diverse individuals.
• High attention to detail and commitment to data accuracy.
• Ability to work independently, manage schedules, and meet deadlines.
• Reliable transportation for conducting inperson surveys across the state (as applicable).
• Comfortable using laptops to record survey responses.
• Surveyors will be required to submit to background screening.
• Surveyors must live in or around the following cities: Sioux Falls, Rapid City, Pierre, Aberdeen, Brookings/Huron

Working Conditions

• Fieldbased role with travel within South Dakota (as applicable).
• Flexible hours based on survey scheduling and participant availability.
• May involve interviewing people at home, community settings, provider locations, or in a virtual or other remote environment.