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Expert Program Manager (Contract Configuration Solutions Enablement)

Delta Dental of California
$123,624 - $267,852
dental insurance, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States, Pennsylvania, Camp Hill
Jun 10, 2026
JOB DESCRIPTION

*This role does not offer visa sponsorship. Candidates must be authorized to work in the US without current or future sponsorship (including CPT, OPT, H-1B or TN)

The Expert Program Manager is an individual contributor responsible for shaping, guiding, and influencing complex, enterprise wide programs and initiatives. Operating beyond the structured analysis and feasibility assessments performed by Senior Program Analysts, the Expert Program Manager works in highly ambiguous and non standard environments where program scope, ownership, or direction may not be clearly defined. The Expert Program Manager provides consultative leadership and advanced analysis to translate competing business, technical, regulatory, and operational considerations into clear options and recommendations. This role ensures alignment across stakeholders, strong decision quality, and sustainable outcomes by integrating work across initiatives and portfolios, identifying risks and dependencies, and guiding leaders through tradeoffs and long term implications. The Expert Program Manager does not directly execute delivery work or manage staff but is accountable for enterprise clarity, alignment, and the effectiveness of programs as they progress from assessment through adoption and ongoing performance.

RESPONSIBILITIES

  • Lead enterprise level analysis of complex, high impact, or non standard initiatives across multiple business domains.
  • Frame ambiguous problems, define decision options, and guide stakeholders toward informed, aligned outcomes.
  • Influence enterprise priorities, sequencing, and approach through consultative leadership and data driven insight.
  • Facilitate alignment among senior leaders, stakeholders, and SMEs with competing perspectives or priorities.
  • Assess enterprise level risks, dependencies, tradeoffs, and long term implications across programs and portfolios.
  • Develop and communicate integrated recommendations that balance cost, risk, scalability, timing, and organizational impact.
  • Provide ongoing guidance throughout the lifecycle of initiatives to support clarity, adoption, and sustained execution.
  • Mentor and guide analysts and peers by modeling structured thinking, enterprise perspective, and best practices.
  • Support the evolution of enterprise frameworks, processes, and ways of working through practical insight.
  • Perform other related duties as assigned.


  • QUALIFICATIONS

    • 7+ years of professional experience with Bachelor's degree, or equivalent experience in lieu of a degree.
    • Significant experience leading complex analysis, program shaping, or enterprise decision support.
    • Demonstrated ability to influence without authority across senior and executive stakeholders.
    • Exceptional facilitation, communication, and stakeholder management skills.
    • Proven ability to operate independently in ambiguous, fast moving environments.
    • Strong enterprise mindset with focus on long term outcomes and risk mitigation.
    • Experience serving as an internal consultant, enterprise advisor, or program leader.
    • Experience influencing investment decisions, enterprise priorities, or cross portfolio initiatives.
    • Background in project, program, capability, or operating model enablement.
    • Experience working within large, matrixed, or regulated organizations.
    • Familiarity with healthcare, insurance, or similarly regulated industries.
    • Advanced knowledge of dental benefits configuration, policy development, plan designs, and system capability.
    • Detail-oriented with strong analytical and interpretation skills to understand policy and standardize enterprise language.
    • Strategic, forward-thinking mindset focused on standardization and scalability.
    • Create effective cross-functional partnerships with stakeholders.
    • Ability to communicate effectively with cross-functional teams to understand process impacts and establish enterprise-wide benefit standards guidance
    • Strong organizational/time management skills and multi-tasking abilities.
    • Ability to prioritize and manage duties to meet goals, quality standards, and deadlines.
    • Aptitude to learn and develop proficiency with new concepts, legal requirements, processes and technology.
    • Effectively able to adapt to change and provide thoughtful feedback.
    • Ability to maintain confidentiality when exposed to sensitive information.
    • Ability to work independently on detail-oriented tasks and participate in team level discussions.
    • Licenses: Project Management Professional (PMP) certification from PMI highly preferred.

    Base Pay Information

    The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
    Pay Grade 24. $123,624 - $267,852

    ADDITIONAL INFORMATION

    Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

    • Competitive base and incentive pay
    • 401(k) with robust matching and non-matching contributions
    • Rich medical & pharmacy benefits
    • 100% employer-paid dental and vision benefits
    • Holistic wellbeing program with deep financial incentives
    • Generous paid time off plus 12 paid holidays and your birthday off
    • Culture of growth and learning: career development; tuition reimbursement; recognition program
    • Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
    • Social responsibility and volunteer opportunities
    • Employee discount program

    Fair Chance Ordinances and Criminal Background Considerations

    This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

    Important Work Authorization Information

    Please note, Delta Dental will not sponsor applicants for work visas for this position.

    #LI-Hybrid

    ABOUT THE TEAM

    At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

    We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

    Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

    Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

    The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

    Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

    Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

    Proof of eligibility to work in the United States must be provided if selected for hire.

    *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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