Windchill/PTC IT Support Specialist - SPY-1 (Hybrid)

Recognized as thought leaders in our industry, Kratos is motivated by creating and delivering innovative solutions to our nation and global customers. As part of the engineering IT support team, the Windchill/PTC IT Support Specialist will provide dedicated technical support for Windchill PLM and other PTC products across the organization.

Role Responsibilities:

• Provides tier 2/3 technical support for Windchill PLM, Creo, and other PTC applications
• Administers, maintains, and troubleshoots Windchill servers and infrastructure
• Manages user accounts, permissions, roles, and access controls within Windchill
• Configures and customizes Windchill workflows, lifecycles, and business rules
• Assists with Windchill upgrades, patches, and system enhancements
• Develops and maintains integration between Windchill and other enterprise systems (ERP, CAD, etc.)
• Creates and maintains documentation for system configurations, procedures, and user guides
• Trains end-users on Windchill functionality and best practices
• Monitors system performance and implements optimization strategies
• Collaborates with engineering teams to understand requirements and implement solutions
• Manages data migration, import/export activities, and bulk operations
• Provides backup and disaster recovery support for Windchill environments

Experience and Skills

REQUIRED EXPERIENCE:

• Associate's or Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field
• Minimum of 2 years of hands-on experience with PTC Windchill administration and support
• Strong understanding of PLM concepts, product data management, and engineering change processes
• Experience with Windchill system architecture, including application server, database, and file vaults
• Proficiency with Windchill administrative tools and utilities
• Familiarity with database systems (Oracle, SQL Server, PostgreSQL) and SQL query language
• Experience with Windows/Linux server administration
• Knowledge of CAD integration with Windchill (preferably Creo, but SolidWorks or other CAD systems beneficial)
• Ability to troubleshoot complex technical issues and provide timely resolution
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication, collaboration, and technical writing skills
• Ability to work independently and manage multiple priorities
• Customer service-oriented mindset with ability to support diverse user base

PREFERRED EXPERIENCE:

• Bachelor's degree in Engineering or Computer Science
• 3+ years of experience with Windchill administration and support
• PTC Windchill certification(s)
• Experience with Windchill customization using Java, JSP, or JavaScript
• Knowledge of Info*Engine, Windchill APIs, and webject development
• Experience with other PTC products (Creo Parametric, Creo View, ThingWorx, etc.)
• Familiarity with OOTB Windchill extensions and customization frameworks
• Experience with version control systems and software configuration management
• Knowledge of ITIL service management practices
• Understanding of network infrastructure, firewalls, and security protocols
• Experience with virtualization technologies (Nutanix, VMware, Hyper-V)
• Scripting abilities (PowerShell, Shell scripting, Python)
• Experience supporting engineering environments in aerospace, defense, or manufacturing industries

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