Customer Excellence Specialist

The Customer Success Project Specialist supports the Customer Excellence Team by maintaining and analyzing key account data to drive customer retention, sales growth, and operational efficiency. This role plays a pivotal part in streamlining processes, improving reporting accuracy, and enhancing internal collaboration. The Specialist is crucial to refining operational procedures, customer data reports, and supporting internal communication to strategically drive sales growth.

Major Areas of Accountability

• Collaborate in designing and executing customer experience strategies that improve satisfaction, retention, and engagement
• Track and analyze customer engagement metrics and sales data to identify trends and opportunities for growth
• Contribute to high-priority sales initiatives by working cross-functionally with internal teams aligned to key strategic goals
• Drive process improvement projects aimed at increasing efficiency and elevating customer experience
• Assist in the development and delivery of training programs to equip customer-facing teams with tools for exceptional service
• Provide analytical insights to support data-driven decision-making and enhance operational performance
• Kerecis employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other job duties as assigned

Basic Qualifications

• Bachelor's degree from an accredited college or university in engineering, information systems, business management, or similar field
• 2+ years of professional experience or a master's degree from an accredited college or university
• Strong background in cross-functional project management, working with teams across various departments
• Data-driven mindset with the ability to interpret and act on operational data
• Proven problem-solving skills with sound business judgment
• Effective cross-functional collaboration skills, with experience supporting strategic initiatives

Preferred Qualifications

• Proficiency with data analysis tools (e.g., Excel, PowerBI, Python, R, or similar)
• Experience in a fast-paced, customer-centric environment - such as customer operations or a related environment

This job description is intended to set forth the core functions required for this position and describe the general nature of the work to be performed. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Job duties, responsibilities and activities may change or be supplemented at any time as necessary. Kerecis is an Equal Opportunity Employer.

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