Remote New

Response - Support Analyst I

Forvis Mazars, LLP
parental leave, flex time, 401(k)
United States
Jun 09, 2026
General information Name Response - Support Analyst I Posting Title Response - Support Analyst I Ref # 2236872 Date Published Monday, June 8, 2026 Close Date 09/07/2026 Job Category Internal Firm Services Advertised Location US-Remote Working time Full Time Description & Requirements Provides remote, enterprise-level IT support across multiple businesses and user levels. Responsibilities include resolving basic hardware/software issues, handling access requests, phone and printer support, and managing incidents. Emphasis is placed on clear communication and customer service. The role focuses on resolving straightforward issues, with a goal of addressing 80% of incidents without escalation. Includes shared on-call duties during evenings, weekends, and holidays. This is a virtual or hybrid position. What You Will Do: Provide first-level technical support for hardware, software, network, and access issues via phone, email, chat, and video. Ensure courteous, professional interactions with FORVIS personnel while maintaining high standards in work quality, client relations, and team collaboration. Troubleshoot and resolve issues using documented procedures and available tools Promote self-help resources and escalate unresolved tickets after 30 minutes Maintain confidentiality and direct complex requests to management * Log all actions, inquiries, and resolutions accurately Follow up with users and set realistic expectations Meet performance metrics, including answering calls within 15 seconds and keeping abandoned call rate below 5% Manage ticket backlog and contribute to departmental goals Participate in on-call rotations during evenings, weekends, holidays, and shift changes Minimum Qualifications: Currently enrolled in a tech/computer science program or has relevant support center experience Minimum 1 year of technical customer service or equivalent training Strong written and verbal communication skills Proven customer service excellence Proficient in PC, laptop, printer, and peripheral hardware support Skilled in Windows, Microsoft Office, communication tools, antivirus, and diagnostics Capable of troubleshooting onsite and remote computing issues Collaborative and professional interactions with peers, clients, and executives #LI-LK1 About Forvis Mazars, LLP Forvis Mazars, LLP is an independent member of Forvis Mazars Global, a leading global professional services network. Ranked among the largest public accounting firms in the United States, our 7,000+ team members deliver assurance, tax, and consulting services to clients in all 50 states and internationally. With a legacy spanning more than 100 years, we're building something different. We are guided by a shared promise: Together, we create extraordinary experiences. That means delivering an Unmatched Client Experience while creating a workplace where relationships matter, learning fuels growth, and every person feels valued and supported to thrive. What We Offer Our robust total rewards program and flexible work environment reflect our commitment to people, careers, and well-being-empowering our team to grow and thrive while delivering exceptional service. To explore what makes working at Forvis Mazars special, visit www.forvismazars.us/careers. Legal Notice Forvis Mazars, LLP is an equal opportunity/affirmative action employer in accordance with applicable law. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status, gender identity, or other protected classifications. It is Forvis Mazars, LLP standard policy not to accept unsolicited referrals or resumes from any source other than directly from candidates. Forvis Mazars, LLP expressly reserves the right not to consider any unsolicited referrals, resumes or CVs from vendors including and without limitation, search firms, staffing agencies, fee-based referral services, and recruiting agencies. Forvis Mazars, LLP further reserves the right not to pay a fee to a recruiter or recruiting agency unless such recruiter or recruiting agency has a signed vendor agreement with Forvis Mazars, LLP. Any resume(s) or CV(s) submitted to anyone working for Forvis Mazars, LLP, or submitted to a Forvis Mazars, LLP general email, without having a Forvis Mazars, LLP vendor agreement in place, will be considered the property of Forvis Mazars, LLP. Colorado's Equal Pay for Equal Work Act (SB 19-085) Pursuant to Colorado's Equal Pay for Equal Work Act, the salary range displayed is for the Colorado market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs. Colorado Salary Range: CO Minimum Salary (USD) $ 23 CO Maximum Salary (USD) $ 25 New York City Pay Transparency Pursuant to the pay transparency laws of New York State and other local ordinances within the state including (but not limited to) New York City, the salary range displayed is for the New York markets. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs. New York Salary Range: NY Minimum Salary (USD) $ 23 NY Maximum Salary (USD) $ 25 California Pay Transparency Pursuant to the pay transparency laws of California, the salary range displayed is for the California market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs. California Salary Range: CA Minimum Salary (USD) $ 23 CA Maximum Salary (USD) $ 25 California Fair Chance Forvis Mazars will consider for employment all qualified applicants, including those with criminal histories, arrest and conviction records, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, LA County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Maryland Wage Transparency Pursuant to Maryland's Wage Range Transparency Law, the salary range displayed is for the Maryland market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs. MD Minimum Salary (USD) $ 23 MD Maximum Salary (USD) $ 25 Massachusetts Wage Transparency Pursuant to the Massachusetts' Wage Transparency Act, the salary range displayed is for the Massachusetts market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs. MA Minimum Salary (USD) $ 23 MA Maximum Salary (USD) $ 25 Illinois Wage Transparency Pursuant to Illinois' Equal Pay Act, the salary range displayed is for the Illinois market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Non-exempt/hourly positions will be eligible for time and half pay for employees that work over 40 hours in a workweek. Benefits are eligibility-based and could include group health plan benefits, 401(K), bonuses, profit-sharing contributions, flexible time off, and parental leave. For more information on benefits, please visit https://resourcecenter.forvismazars.us/. Forvis Mazars reserves the right to make changes to the salary range based on business needs. IL Minimum Salary (USD) $ 23 IL Maximum Salary (USD) $ 25 New Jersey Wage Transparency Pursuant to New Jersey's Pay Transparency Law, the salary range displayed is for the New Jersey market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs. NJ Minimum Salary (USD) $ 23 NJ Maximum Salary (USD) $ 25 Vermont Wage Transparency Pursuant to Vermont Act 155, the salary range displayed is for the Vermont market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs. VT Minimum Salary (USD) $ 23 VT Maximum Salary (USD) $ 25 Washington Wage Transparency Pursuant to Washington's Equal Pay and Opportunities Act, the salary range displayed is for the Washington market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits such as medical, dental, vision, tax-savings plans, 401(K), profit-sharing contributions, flexible time off, holidays, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs. WA Minimum Salary (USD) $ 23 WA Maximum Salary (USD) $ 25